CLIENT INTAKE WORKER

Mchigeeng; Ottawa; On-site; CAD 40,000 - 50,000; Full time

Job summary

A community service organization in Ontario seeks a Client Intake Worker to manage client intake procedures and assist with goal identification. The ideal candidate will possess strong interpersonal and communication skills and have familiarity with Ojibwe culture and language. Responsibilities include maintaining client records, ensuring timely service delivery, and developing work plans.

Qualifications

• Ability to work with confidential information and maintain confidentiality.
• Experience in social counseling preferred.
• Strong interpersonal and communication skills are essential.

Responsibilities

• Administer client intake applications and determine client needs.
• Maintain client records for accountability and consistency.
• Develop and implement annual work plans.

Skills

Interpersonal skills

Effective communication

Client assessment

Knowledge of Ojibwe culture

Confidentiality

Education

Post Secondary Diploma in relevant field

OSSD

Tools

Excel

MS Word

Job description

Overview

Department: Ontario Works • Classification: Community Service (CS-2) • Employment Status: Regular Full-Time

Reporting Relationship

The Client Intake Worker will work under the direction of the MFN Ontario Works Department Manager (DM).

Position Objective

Working as a team player in the delivery of the Ontario Works program, the Client Intake Worker will be responsible for client intake procedures, assist and assess with identifying client long-term goals and based on client needs make necessary referrals.

Essential Functions

• Maintains working knowledge of Ontario Works program and other legislation relating to client services
• Work directly with clients to administer intake applications and assist with identifying client needs and making appropriate referrals
• Ensure client program needs for MFN members are delivered in a timely and professional manner
• Serves as a member to work collaboratively on action plans for client growth, stability and independence
• Maintains and monitors accurate database, client records and files to ensure accountability and consistency of program services
• Ensure compliance of MFN Personnel, Finance and Administrative policies and procedures
• Maintains good working relationships and effective communication, both in written and oral form to clients, co-workers, internal and external organizations
• Experience with various computer hardware and software application such as Excel and MS Word
• Develop and implement annual work plans
• Attends internal monthly staff meetings and prepares monthly staff reports
• Participates in staff development opportunities for skills improvement and program benefit as advised by DM
• Performs other duties as may be assigned from time to time

Qualifications and Requirements

Preferred

• Post Secondary Diploma in relevant field with OSSD and relevant related work experience would be an asset
• Experience in Social counseling would be an asset
• Have knowledge of the Ontario Works Program and Directives

Minimum

• OSSD and relevant related work experience would be an asset

Other

• Able to work appropriately and sensitively with confidential information and maintain strict confidentiality at all times
• Must be personable, professional and empathic qualities
• Must have strong interpersonal and effective communications skills, both written and oral form for clients, co-workers, internal and external organizations
• Makes program related informed decisions when required
• Knowledge of and is an advocate of MFN’s vision and goals
• Fluency in the Ojibwe language is a strong asset
• Must have knowledge and/or experience with the Ojibwe culture, history and customs
• Ability to adapt and handle stressful environments and situations
• Must have valid driver’s license
• Must be willing work flexible hours to meet the needs of clients and program deliverables
• Current (30 day) CRC mandatory and must be original or certified copy

CRC Rationale: Criminal Reference Check must be thirty (30) days current, certified copy, or original. The M’Chigeeng First Nation is committed to providing a safe and secure work environment and is in a position of trust and must strive to maintain the provision of a safe and secure environment. Therefore, candidates must have a record clear of occurrences and convictions relating to alcohol, drug involvement, fraud, theft, assault and related convictions.

Interested applicants must submit COVER LETTER, RESUME, THREE (3) CURRENT REFERENCES (2 Work-Related references from a direct supervisor/manager and 1-character reference that will be contacted upon a successful interview) and education certifications to:

APPLY HERE

Client Intake Worker

[e-mail]

c/o Human Resources
P.O. Box 333 M’CHIGEENG, ON P0P 1G0 (Fax [phone])

LATE OR INCOMPLETE applications will not be considered. Preference will be given to Anishinabek people. For Job Description, please contact Human Resources.

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