Client Experience Specialist - Banking & Tech

CIBC; Brockville; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading banking institution in Brockville is seeking a dedicated Client Service Representative to support clients in managing their banking needs. You will engage with clients, helping them with tasks like account management and transactions, and connecting them to the right resources for their financial goals. Successful candidates should possess strong client service skills, a commitment to problem solving, and flexibility to work varied hours, including evenings and weekends. This position requires on-site, full-time commitment, rewarding passionate professionals with valuable opportunities.

Benefits

Competitive salary

Incentive pay

Banking benefits

Defined benefit pension plan

Employee share purchase plan

Wellbeing support

Social recognition program

Qualifications

• Strong commitment to client service and engagement.
• Ability to problem solve and maintain client relationships.
• Proficiency in leveraging technology for client interactions.

Responsibilities

• Help clients manage their accounts and products.
• Listen to client needs and provide appropriate solutions.
• Introduce clients to mobile banking applications.

Skills

Client Issue Resolution

Client Service

Customer Experience (CX)

Digital Literacy

Empathy

Financial Products

Interpersonal Communication

Standards Compliance

Transaction Services

Job description

A leading banking institution in Brockville is seeking a dedicated Client Service Representative to support clients in managing their banking needs. You will engage with clients, helping them with tasks like account management and transactions, and connecting them to the right resources for their financial goals. Successful candidates should possess strong client service skills, a commitment to problem solving, and flexibility to work varied hours, including evenings and weekends. This position requires on-site, full-time commitment, rewarding passionate professionals with valuable opportunities.