Client Care Support (Part-Time)

The Salvation Army; Edmonton; On-site; CAD 30,000 - 60,000; Part time

Job summary

A community support organization in Edmonton seeks a Client Care Support worker. This part-time role involves delivering hands-on social and recreational activities, facilitating life skills, and providing case management support. The ideal candidate has experience in social services, strong communication skills, and a commitment to participant well-being. The position requires post-secondary education and certifications including First Aid. Pay ranges from $22.39 to $24.16 per hour.

Qualifications

• Minimum 1 year related experience in a social services/mental health setting.
• Current Clear Criminal Record Check with Vulnerable Sector Check.
• Standard First Aid with Level C CPR certification.

Responsibilities

• Support delivery of program services to meet participant needs.
• Facilitate social and community activities with program participants.
• Document activities as required by policy.

Skills

Compassion

Communication

Patience

Integrity

Education

Post-secondary education in human services

Tools

MS Office

Databases

Job description

Overview

Who We Are
The Salvation Army has served people in need in communities across Canada and Bermuda for more than 130 years. We help more than 2 million people each year with necessities such as food, clothing and shelter, and support those facing unemployment, addiction and family challenges. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life.

Mission Statement
The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Vision Statement
We are an innovative partner, mobilized to share hope wherever there is hardship, building communities that are just and know the love of Jesus.

Core Values
The Salvation Army Canada and Bermuda Territory has four core values:

• Hope: We give hope through the power of the gospel of Jesus Christ.
• Service: We reach out to support others without discrimination.
• Dignity: We respect and value each other, recognizing everyone’s worth.
• Stewardship: We responsibly manage the resources entrusted to us.

Position Purpose summary

The Client Care Support position works alongside participants by delivering hands-on social and recreational activities, assisting with daily living, encouraging participation in community programs, referring to external resources, and helping develop life skills. The role provides case management and other required support to program staff, including safe food handling and leading lessons or groups as required by the Program.

Accountabilities

Participant Support

• Contribute to the delivery of program services which meet the physical, social, spiritual, and emotional needs of participants
• Interview, assess needs and make referrals on behalf of participants (e.g., funding, treatment, everyday needs)
• Intake / discharge / service cessation process as required
• Packing/disposal of participant belongings (per policy)
• Intervene in crisis situations, de-escalate, respond to emergencies and participant concerns
• Delivery of Naloxone nasal/injection in the event of an opiate poisoning
• First aid as certified and safety permitting
• Organize and participate in social and community activities with participants
• Ensure safe, efficient, and effective delivery of all social, life skills (laundry, hygiene), recreation and leisure activities, cooking skills and food handling practices
• Encourage and support participants to make positive choices and develop problem solving and decision making skills
• Facilitate development of socialization skills and positive relationships in collaboration with the team
• Support cleaning and organizing; decluttering of participant living spaces
• Case management as required and requested

Program Operations

• May be required to drive a transport vehicle for up to 7 passengers
• Food preparation/cooking may be required
• Administering Urine Drug Screening Tests as required by Program
• Ensure adequate program supplies are on hand and maintain program equipment
• Address situations where program rules are not followed, document incidents and inform relevant staff
• Participate in training and orientation of staff as required
• Provide feedback on program development and policy implementation
• Maintain a clean, tidy and organized work site; prepare and send service requests as required
• Medication storage/admin/dispense as defined by program
• Assist facilitator with classes and support participants in cooking skills, leadership and teamwork as required
• Support, respect and give feedback to other team members; report concerns regarding participant behaviors

Administration

• Document activities in accordance with Salvation Army policies and legal requirements
• Participate in staff meetings and related activities as directed
• Prepare and provide reports, surveys and statistical information as requested
• Other duties as required

Critical Relationships

Internal:

• Ad hoc meetings as assigned
• Participants of the Program

Managerial Responsibility

• Reports to the Program Manager
• No direct reports

Financial and Materials Management

• Maintain confidential files and reports
• Maintain a pool of community service resources for easy accessibility

Working Conditions

• Residential settings, community facilities and outdoor recreation areas
• Job involves lifting, twisting, bending; may require long periods of sitting or standing
• Some overtime and shift work (days, evenings, weekends, holidays) may be required
• Programs operate 24/7; multi-site work may be required
• May work with kitchen equipment
• Exposure to potentially disagreeable conditions; follow universal precautions

• Angry or abusive behavior, verbal abuse
• Exposure to bodily fluids, waste, and infectious diseases
• Exposure to drugs, alcohol, and solvents
• Risk of physical attacks
• Exposure to toxic chemicals
• Sharp objects; immunization requirements for Hepatitis B and Tuberculosis

The above responsibilities must be discharged in accordance with The Salvation Army’s Mission Statement, in a professional manner, exemplifying Christian standards of conduct.

Education, Qualifications and Certifications

• Post-secondary education/training in a human services field, or equivalent combination of education and experience
• Current Clear Criminal Record Check with Vulnerable Sector Check
• Valid Driver’s License and clean driving abstract
• Standard First Aid with Level C CPR
• Non-Violent Crisis Intervention
• Food safety certificate an asset

Experience and Skills

• Minimum 1 year related experience in a social services/mental health setting
• Experience with computer software and data entry
• Experience facilitating programs, groups and activities an asset
• Experience in administrative duties and data input an asset
• Experience in community kitchens, serving, cooking, catering or restaurant environments an asset
• Experience in housing programs and working with substance dependency or mental wellness issues an asset

Skills and Capabilities

• High degree of compassion, integrity, patience, and strong communication skills; ability to work under stress
• Professional boundaries and participant relations
• Encourage life skill development and respectful relationships
• Proficient in MS Office, Outlook and databases
• Clear and simple written and verbal communication
• Compassionate communication tailored to participants; promote dignity and respect
• Ability to work in a fast-paced environment with good prioritization and organization
• Adaptable, resourceful, able to take direction and multi-task
• Represent The Salvation Army professionally; maintain boundaries and confidentiality

Position Details

This is a Part-time position, 0.4 FTE. Weekly scheduled hours: 16 hours. Target hiring range is $22.39 to $24.16 per hour.

Compensation

The target hiring range for this position is $22.39 to $23.28 with a maximum of $24.16. Placement in the salary range will be based on market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] if you have a need for any accommodation and we will discuss this with you.