Client Care Associate (82448)

Western Financial Group; City of Lloydminster; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading insurance broker in Canada seeks a Client Care Associate to support auto insurance customers. This role involves assisting clients with daily needs, providing quotes, and managing sales. Ideal candidates should possess strong sales skills, an understanding of insurance coverages, and the ability to navigate various computer systems. The company offers competitive benefits including vacation and wellness days, ensuring a supportive environment for all employees.

Benefits

3 weeks’ vacation

14 wellness days

Company matching investment and savings programs

100% employer‑paid group benefits

Qualifications

• Solid understanding of policy wordings and coverages.
• SK Restricted Auto license is an asset.
• Strong sales and presentation skills required.

Responsibilities

• Assist customers with their daily insurance needs.
• Provide quotes and sell new auto plan policies.
• Manage walk‑in queries and up-sell products.

Skills

Strong sales and presentation skills

Customer service skills

Solid understanding of policy wordings/coverages

Experience achieving sales targets

Ability to navigate multiple computer programs

Job description

Truthfulness | Fairness | Value | Loyalty

At Western Financial Group, we take pride in being one of Canada's largest insurance brokers. Our strength lies in our incredible team of over 2,200 dedicated professionals, spread across 180+ locations nationwide. Together, we create a supportive and collaborative environment that has earned us the recognition of one of Forbes Canada’s Best Employers.

Discover a workplace where your well-being is a priority, and your contributions make a real difference. With competitive benefits, a strong community focus, and a commitment to work-life balance, Western is not just a place to work, it's a place to thrive!

Join our team and experience the Western difference – where caring for our customers, communities and team members is our passion!

Client Care Associate

As a Client Care Associate with Western Financial Group, you will use your customer service skills to support our Auto insurance customers and generate referrals for other insurance needs,

Here is what a typical day looks like

• Assist customers with their daily insurance needs via phone, in person and by email
• Provide quotes and sell new auto plan policies to customers
• Manage walk‑in queries, sales and up‑selling of products to new and existing clients
• Remain up to date on product knowledge and build relationships with insurance providers
• Continue self‑development through industry, training and other courses
• Generate leads through existing clients
• Knowledge of each Insurance Company’s products, endorsements, packages and payment plans

The value you bring

• Solid understanding of policy wordings/coverages
• SK Restricted Auto license an asset
• Strong sales and presentation skills
• Experience achieving sales targets individually and as a team
• Well‑versed in navigating multiple computer programs at once

Hours: 37.5 / Week

Location: Lloydminster, Saskatchewan

Requisition #: 82448

Salary: $40,000 - $50,000

At Western, we prioritize the well‑being of our employees and are committed to fostering an inclusive environment that values diversity within our communities. We strive to create a workplace that is accessible, equitable, and supportive, ensuring that all team members feel valued and can thrive in their roles. As an equal‑opportunity employer, we welcome applicants from all backgrounds, and we encourage individuals to apply even if their experience does not fully meet all the criteria listed.

If you need assistance or have questions about requesting reasonable accommodation, please feel free to reach out to us at any time during the hiring process by contacting our Talent Acquisition team at [e-mail] or reviewing Careers Page on our website.

We value our employees and offer programs that enhance their lives. Eligible employees receive 3 weeks’ vacation, 14 wellness days, company matching investment and savings programs, and 100% employer‑paid group benefits.

For over 20 years, community support has been integral to our culture through the Western Financial Group Communities Foundation.