Client Advisor, Full-Time, Toronto Bloor Street

TIFFANY & CO; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading luxury jewelry brand in Toronto is seeking a Sales Associate to join their team. This role involves fostering deep client relationships, achieving sales targets, and delivering exceptional customer experiences. Candidates should have experience in retail or hospitality, the ability to connect with diverse clients, and flexibility to work non-traditional hours. Competitive pay and comprehensive benefits are offered alongside a commitment to inclusion and well-being in the workplace.

Benefits

Comprehensive benefits

Competitive pay

Medical, dental, and vision insurance

Paid time off

Qualifications

• Experience in retail or luxury retail or client-related experience.
• Proven track record in achieving commercial results.
• Ability to connect with clients and provide excellent service.
• Flexibility to work various hours including weekends and holidays.

Responsibilities

• Deepen relationships with clients and achieve store targets.
• Deliver memorable service experiences to clients.
• Cultivate client data and foster loyalty.
• Optimize hospitality and store amenities.

Skills

Client relationship management

Sales achievement

Flexibility to work non-traditional hours

Communication with diverse client base

Proficiency with Point of Sales systems

Education

College/university degree

Tools

Point of Sales (POS) systems

Microsoft Outlook/email

Job description

Overview

We believe in the power of delivering the Tiffany Experience to each and every client, where every interaction is an opportunity to make a lasting impression through connection and discovery.

Being a part of Tiffany & Co. means being part of a collective vision aligning extraordinary jewels, exceptional craftsmanship, and unwavering commitment to corporate sustainability. We are proud to be a part of an organization that cherishes its rich heritage, while embracing relentless change for the better.

At Tiffany, we uphold the highest standards and live our values in our day-to-day work. Together, we carry on a legacy that transcends time, inspiring others with our remarkable blend of innovation and service excellence.

Sales

• Deepen the relationship with our clients to drive lifetime loyalty and spend.
• Consistently achieve or exceed monthly, quarterly, and annual store commercial targets.
• Capture client data. Cultivate new and existing client relationships.
• Deliver a significant portion of sales through repeat client business.
• Identify innovative ways to grow your business through delivering elevated client experience in each client appointment
• Drive business through key product pillars.
• Convert clients through curiosity and discovery daily

Service

• Elevate in store experience by consistently delivering memorable moments to every client.
• Demonstrate passion as a Tiffany brand ambassador during every selling ceremony using the Tiffany Touch, your personal touch.
• Demonstrate Client Experience Behaviors identified within the NPS program. Embrace/Leverage client feedback to elevate every in-store experience to a memorable event
• Execute best practices by optimizing hospitality and store amenities to create unique experiences and act on Net Promoter Score (NPS) performance and client feedback.
• Connect with your client's wardrobe to 'style them'

Experience

Required

• Experience in retail or luxury retail or relevant client-related experience (e.g., hospitality).
• Proven track record in achieving Commercial results.
• Ability to connect with the client
• Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
• Ability to work with a diverse client base.
• Proficiency with Point of Sales (POS) systems, client tracking systems and Microsoft Outlook/email.
• Must have authorization to work in the United States or in the country where the position is based.

Desired

• A college/university degree.
• Proficiency in multiple languages.

Tiffany & Co. is formed from many facets - talented people who make our community stronger with their creativity, perspective, and lived experience. This is why diversity, equity, inclusion, and belonging (DEIB) are at the core of our business and our culture. We're committed to creating a more inclusive jewelry industry that empowers people of all backgrounds to shine and evolve to new heights.

We believe reaching your full potential requires a solid foundation, and your well-being is a central pillar.

Tiffany employees are eligible for comprehensive benefits, including global benefits like adoption and surrogacy assistance, and parental leave, as well as programs that support mental, emotional, physical, and financial well-being. We also offer competitive pay, medical, dental, and vision insurance, retirement plans with company match, paid time off, alongside other meaningful employee offerings.

Tiffany & Co is committed to fostering a workplace where individual differences are recognized, appreciated, and respected and encourage applications from people with disabilities. Accommodations are available for applicants with disabilities throughout the entire hiring process. If you require an accommodation, please contact us at [e-mail] to let us know and we will work with you to meet your needs.

We wish to thank all applicants for their interest in Tiffany & Co., but only those selected for an interview will be contacted.