clerk Jasper AB front desk Athabasca Hotel

The Fairmont Jasper Park Lodge; Municipality of Jasper; On-site; CAD 30,000 - 60,000; Part time

Job summary

A leading hotel in Jasper is seeking a Clerk for the Front Desk. Responsibilities include registering guests, handling reservations, and providing excellent customer service. Candidates should have a high school diploma and experience is an asset. The position offers part-time and full-time availability at $17 per hour with various benefits.

Benefits

Dental care

Extended health care

Life insurance

Vision care

Parking available

Support for persons with disabilities

Qualifications

• Experience an asset.
• Proficiency with related software.
• Good communication skills.

Responsibilities

• Register arriving guests and assign rooms.
• Resolve complaints and claims.
• Process group arrivals and departures.
• Take, cancel and change room reservations.
• Provide information on hotel facilities and services.
• Exchange foreign currency.
• Process guests' departures, calculate charges and receive payments.
• Balance cash and complete balance sheets.

Skills

Client focus

Dependability

Excellent oral communication

Excellent written communication

Organized

Team player

Education

Secondary (high) school graduation certificate

Tools

Multi-line switchboard

Word processing software

Database software

Computerized bookkeeping system

Central reservation system (CRS)

Spreadsheet

Job description

Clerk – Jasper, AB – Front Desk, Athabasca Hotel

Permanent, Part‑time or Full‑time; 30 hours per week; salary: $17 per hour.

• Location: Jasper, AB
• Work Language: English
• Work setting: Staff accommodation available; rural area
• Willing to relocate: Yes

Benefits

• Dental care
• Extended health care
• Life insurance
• Vision care
• Financial benefits: Bonus, group insurance benefits, life insurance, long‑term benefits, long‑term care insurance, maternity and parental benefits, other benefits
• Parking and free parking available on‑site amenities, on‑site housing options, parking available
• Support for persons with disabilities, physical accessibility accommodations, support for newcomers and refugees, support for veterans, support for Indigenous people, support for mature workers, support for visible minorities

Responsibilities

• Register arriving guests and assign rooms.
• Resolve complaints and claims.
• Process group arrivals and departures.
• Take, cancel and change room reservations.
• Provide information on hotel facilities and services.>
• Provide general information about points of interest in the area.
• Exchange foreign currency.
• Process guests' departures, calculate charges and receive payments.
• Balance cash and complete balance sheets, cash reports and related forms.
• Maintain an inventory of vacancies, reservations and room assignments.
• Follow emergency and safety procedures.
• Clerical duties (i.e. faxing, filing, photocopying).
• Answer telephone and relay telephone calls and messages.
• Assist clients/guests with special needs.
• Contact customers to deliver requested wakeup calls.
• Provide customer service.
• Computer and technology knowledge: multi‑line switchboard, word processing software, database software, computerized bookkeeping system, central reservation system (CRS), spreadsheet, internet.
• Transportation/travel information. Own transportation. Travel expenses not paid by employer.
• Physical capabilities: attention to detail, fast‑paced environment, standing for extended periods, work under pressure.
• Personal suitability: client focus, dependability, efficient interpersonal skills, excellent oral communication, excellent written communication, flexibility, judgement, organized, reliability, team player.

Qualifications

• Secondary (high) school graduation certificate.
• Experience an asset.
• Computer and technology knowledge; proficiency with related software.
• Good communication skills.

Screening Questions

• Are you currently legally able to work in Canada?
• Do you have previous experience in this field of employment?

EEO Statement

The Athabasca Hotel is an equal opportunity employer and encourages all qualified applicants to apply. We provide accommodations for newcomers and refugees, veterans, visible minorities, Indigenous people and other protected classes.