Claims Technician - Rayleigh - (Some Hybrid Working)

Cryer Baker Recruitment Ltd.; Edmonton; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

An exciting opportunity has emerged for a Claims Technician to join a global leader in the insurance sector. This role offers a dynamic work environment where you will handle a variety of complex commercial claims, from marine to cyber insurance. You will work closely with a skilled team, providing exceptional service and mentoring trainees. With a focus on career progression, this role is perfect for those looking to grow in the insurance industry. Enjoy a hybrid working model after initial in-office training and a competitive salary package that reflects your experience. Join a company that values your development and contribution!

Qualifications

• Previous claims experience in personal or commercial lines is preferred.
• Comfortable dealing with diverse specialty commercial claims.

Responsibilities

• Process FNOL and manage claims from cradle to grave.
• Handle claim payments and manage customer queries effectively.

Skills

Exceptional communication skills

Analytical skills

Problem-solving skills

Planning and organizing

Resource management

Mentoring others

Job description

Claims Technician - Rayleigh - (Some Hybrid Working)

An excellent new opportunity has arisen as Commercial Claims Technician/Executive working for a Global market leading company who offers an unrivalled high level of service to the clients they work with.

This opportunity would suit individuals who have previous claims experience either in personal lines or commercial claims.

Working within their Rayleigh operation, you will be working with an experienced team of Claims Technicians. Ideally, you will have worked within a broking or insurance company environment, however, they may consider someone from a commercial account handler background.

It is not necessary to have previous experience within the following sectors as full on the job training will be provided. However, you will need to be comfortable dealing with a diverse range of niche/specialty commercial claims such as - Marine, Property, US & International Property, Energy, Power, Construction, Specie, Aviation, Casualty, US & International Casualty, A&H, Life Science, Healthcare, Cyber, Financial Products, Reinsurance (Treaty & Facultative) including FNOL.

Working within the specialty claims team would mean you’d be dealing with some complex and large claim losses, so it is a really interesting and diverse role and environment that you would be working in.

This opportunity will require you to be able to communicate effectively at all levels, resolve complicated issues, and be able to make key decisions and implement them. The job profile will involve dealing with claims from cradle to grave and taking accountability for everything you do.

PRINCIPLE ACCOUNTABILITIES

• Process and issue FNOL to all markets, handle and send to client
• Carry out claim management activities, including activities such as issuing claim settlement, fee settlement where required, summary-checking policy document and cover, checking limits, deductible
• Handle all the query management with the Customer Claims teams
• Handle Claim payments, including reinsurance payments and recoveries
• Process all ECF and Non-ECF Claim agreement processes with London Market Bureau and Non-Bureaux markets and relevant stakeholders
• Deliver loss summary and analysis
• TPA management and administration
• Deliver relevant service levels per the pre-defined Customer Service Level Agreement
• Day to day mentoring and oversight of Claims Trainees
• Day to day interaction with team members to review and provide guidance on exceptions
• Support with UAT of new technology

KEY SKILLS

• Exceptional communication skills
• Analytical and problem-solving skills
• Planning and organizing
• Resource management
• Ability to mentor and motivate others

There’s a huge scope to develop within the team as it grows and therefore the opportunity for career progression.

Initially, this would be 2 days a week working within the office, however, within 3 to 6 months they would accommodate home working if preferred or a mixture of both.

Basic salary is dependent on experience which ranges from £25k to £35k plus excellent staff benefits.

For further information please contact Andy Baker on 07834 596414/0113 4931720 or email [e-mail]