Claims Advisor - Property (Calgary)

Peace Hills Insurance; Edmonton; On-site; CAD 50,000 - 65,000; Full time

Job summary

A reputable insurance provider in Edmonton is seeking a full-time Claims Advisor to evaluate and settle insurance claims. The ideal candidate will have 1-2 years of insurance customer service experience and strong communication skills. Benefits include competitive pay, a work-life balance, and opportunities for professional advancement. Ready to apply? This job posting will remain open until a suitable candidate is found.

Benefits

Competitive base pay with annual bonus eligibility

Healthy work-life balance

Matching contributions to your Registered Pension Plan

Personal insurance reimbursement

Social events throughout the year

Annual staff appreciation event

Qualifications

• Minimum of 1-2 years of experience in an insurance customer service environment.
• Knowledge of property insurance is preferred.
• Strong written and verbal communication skills.

Responsibilities

• Evaluate, negotiate, and settle claims.
• Communicate with insureds throughout the claims process.
• Identify potentially fraudulent claims.

Skills

Insurance customer service experience

Interpersonal skills

Organizational skills

Time management skills

Strong communication skills

Education

Post-secondary education related to insurance

Tools

Guidewire

Job description

Overview

We currently have a full-time position available for a Claims Advisor - Property in our Claims department. Based out of our office, the successful candidate will evaluate, negotiate, and settle claims arising under personal lines, farm, and commercial policies. The Claims Advisor - Property handles claims in the four western provinces, as well as the three northern territories. This is an excellent opportunity for someone who is starting their career as an adjuster or someone that is looking to shift their career in a different direction.

What You\'ll Do

• Review all information available to confirm coverage is in place and applies to the reported claim;
• Explain coverage and the claims process to insureds and claimants;
• Communicate directly with insureds and assist them through the claims process to facilitate fair and reasonable settlements;
• Evaluate potential opportunities for recovery including through subrogation and salvage;
• Collect and review documents and other relevant information that assist in the evaluation and quantification of the claim file;
• Set, evaluate, and maintain appropriate reserves based on the expected final payout;
• Retain and / or coordinate the retention of appropriate external resources as required;
• Oversee, monitor, and control costs associated with external resources;
• Evaluate and adjust claims in accordance with the company\'s customer service standards;
• Correspond verbally and in writing within and outside of the organization;
• Maintain and keep current file diaries and abeyances;
• Identify potentially fraudulent claims and coordinate file activity within the Special Investigations Unit.

What You\'ll Bring

• Minimum of 1-2 years of experience in an insurance customer service environment supplemented with post-secondary education and / or working towards a CIP or FCIP designation;
• Candidates who possess knowledge of property insurance are preferred;
• Highly developed interpersonal, organizational, and time management skills;
• Strong written and verbal communication skills with the ability to deliver messages with tact and diplomacy;
• Ability to make decisions that support the company\'s claims handling philosophy;
• Guidewire experience is considered an asset.

What You\'ll Experience

• Competitive base pay with annual bonus eligibility
• Healthy work-life balance including a day off every 4 weeks
• Matching contributions to your Registered Pension Plan
• Personal insurance reimbursement
• Social events held throughout the year
• Celebration of your team\’s achievements each year with an annual staff appreciation event
• A career in a stable and essential industry, at a company with an exceptional corporate culture and opportunities for professional development and advancement

Why Peace Hills

Peace Hills General Insurance Company has been serving Western Canada since 1982 with home, auto and business insurance products. Our head office is in Edmonton, Alberta, with branch offices in Calgary and Vancouver. We currently employ over 300 staff who work withmore than 1,000 broker offices across British Columbia, Alberta, Saskatchewan, Manitoba, the Northwest Territories, Nunavut and Yukon Territory.

Peace Hills is proudly owned by the Samson Cree Nation, and it is through Wahkôtowin – a Cree word that means “kinship” and the interconnectedness of all beings – that we are and continue to be a respected insurer that provides creative and responsive solutions.

Ready to apply? Send your resume and cover letter to [e-mail]

This job posting will remain open until a suitable candidate is found.