Claims Adjuster - Auto - Claims Adjuster - Auto - Open to Unlicensed Candidates

Definity Financial; Montreal; On-site; CAD 43,000 - 81,000; Full time

Job summary

A leading Canadian insurance company is seeking an Auto Claims Representative to investigate and settle automobile claims. Ideal candidates should have a college diploma, bilingual proficiency in French and English, and previous customer service experience. The role offers extensive training for claims adjuster’s licensing and competitive salary ranging from $43,700 to $80,500. This position requires excellent communication skills and the ability to manage multiple tasks effectively.

Qualifications

• Experience handling automobile claims and understanding of auto policies.
• Professional, friendly demeanor in all interactions.
• Ability to manage multiple tasks and remain calm under pressure.

Responsibilities

• Investigate and settle automobile claims from A-Z.
• Provide prompt and courteous claims service.
• Manage claims until resolution and explain the process clearly.
• Enter data into systems and maintain detailed records.
• Process claims payments and achieve targeted claim numbers.

Skills

Customer service skills

Bilingual (French and English)

Excellent written and verbal communication

Excellent keyboarding skills

Education

AEC or College Diploma

Job description

Overview

Auto Claims Representative

Launch your new career in Damage Insurance today!

Are you looking for a new and exciting professional challenge? Join a true Canadian company that values the talent, ambition and development of its employees.

We offer you an exciting career in loss adjustment, where every day brings its own challenges and opportunities. Best of all? You’ll be paid during your training!

This training will prepare you for your claims adjuster’s license, recognized by the Autorité des marchés financiers (AMF).

By the end of the program, you’ll be ready to pass your exams and start your career with confidence and competence.

What can you expect from this role?

• Reporting to the Team Leader, you’ll be responsible for investigating and settling automobile claims from A-Z.
• Provide prompt, courteous, accurate and fair claims service to all customers, internal and external
• Manage auto telephone claims until resolution
• Fully explain the claim process to all customers in a way they will easily understand
• Confirm whether claims are covered under a customer’s policy
• Ensure all claims are promptly investigated.
• Work with the customer and preferred vendors to determine the best way to resolve the claim.
• Maintain detailed file records by entering pertinent data into the appropriate systems
• Process claims payments within your authority level
• Initiate salvage and subrogation procedures on assigned claims.
• Achieve the targeted number of assigned claims per year, while living our core values and meeting competencies.

What do you bring to the role?

• AEC or College Diploma is needed
• Individuals who are in the process of obtaining their insurance license will also be considered for this position.
• Experience handling automobile with a good understanding of terminology and auto policies
• Previous customer service is a definite asset.
• Excellent keyboarding skills and ability to navigate through numerous screens and systems quickly and easily.
• Professional, friendly, and courteous in all interactions, whether with customers or co-workers.
• You perform well in a busy operation and remain calm under pressure.
• Excellent written and verbal communication skills
• Bilingual (French and English).

High degree of proficiency with English and French is required to service customers, both internal to the company and external, across Canada.

Salary Range: $43,700 - $80,500