Claims Adjuster 2 - Property

Wawanesa; Toronto; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading insurance company in Toronto is seeking a Claims Adjuster 2. This entry-level role involves adjusting property claims, providing excellent customer service, and ensuring timely communication. Ideal candidates possess strong analytical and investigative skills, with 1-2 years of relevant experience preferred. Join a recognized employer committed to diversity and inclusion.

Qualifications

• 1-2 years of insurance adjusting or equivalent experience.
• Working toward Chartered Insurance Professional (CIP) designation.
• Ability to interpret and quantify property damage estimates.
• Detail oriented with high accuracy regarding data entry.

Responsibilities

• Provide direction and support to members throughout claims.
• Adjust property claims of moderate to high complexity.
• Establish timely and accurate loss and expense reserves.
• Conduct comprehensive investigations on claims.

Skills

Customer service skills

Insurance adjusting experience

Communication skills

Investigative skills

Negotiation skills

Education

Post-secondary degree

Tools

Microsoft Office

Database software

Job description

Job Overview

Claims Adjuster 2, Property contributes to Wawanesa's goals of delivering an exceptional and consistent claims experience through the fair and equitable adjustment of moderate to high complexity property claims. This role is responsible for applying and explaining policy coverages and documenting claim files. The role is accountable for providing timely service and prompt management of your claims from initial report to conclusion.

Responsibilities

• Provide direction and support to our members, throughout the claims process, by providing exceptional service delivered with empathy
• Ensure timely and proactive communication, through voice to voice, digital and written correspondence, ensuring that all inquiries are effectively dealt with in a timely and professional manner
• Adjustment of property claims of moderate to high complexity
• Review and interpret policy wordings, determine policy coverage, and communicate coverage decisions to members
• Establish timely and accurate loss and expense reserves through the life of the claim through evaluation of relevant information from sources such as appraisers, independent adjusters, and contractors
• Ensure a comprehensive investigation is conducted on all files to determine coverages and liability, while adhering to Wawanesa’s adjusting guidelines, and recognizing when to engage appropriate internal and external resources. Collect evidence to support recovery efforts
• Coordinate and manage services with vendors and service providers such as appraisers, independent adjusters, and contractors
• Negotiating and conveying claim settlements within authority limits. Communicating claim decisions promptly and effectively, while still delivering an exceptional member experience
• Maintain an effective and current diary system and document claim file activities in accordance with established procedures
• Demonstrating and maintaining knowledge and understanding of policy coverages, while complying with regional regulatory and licensing requirements (as applicable). Remaining current with legislative changes and trends in the insurance industry
• Demonstrating proficient skills to review repair estimates, create narrative scopes and generate intermediate level estimates using an estimating software system
• Support CAT plan as necessary, including potentially assisting on claims outside of your service area
• Perform other duties as assigned

Qualifications

• Exceptional customer service skills demonstrating empathy and concern for member satisfaction
• 1-2 years of insurance adjusting or equivalent experience
• Post-secondary degree is preferred
• Working toward Chartered Insurance Professional (CIP) designation and where required, dedicated to reach the proper licensing requirements
• Experience utilizing computer technology such as Microsoft Office, email, Web-enabled applications, and database software required. Ability to interpret and quantify property damage estimates
• Excellent communication skills; listening, written, and spoken
• Excellent investigative and analytical skills
• Strong problem solving and critical thinking skills. Ability to draw valid conclusions and effectively communicate them
• Detail oriented with a high degree of accuracy regarding data entry
• Excellent time management and organizational skills with the ability to prioritize in a fast paced, changing environment
• Good negotiation, decision making and critical thinking skills as well as a willingness to improve
• Strong teamwork skills with the ability to collaborate with others

Wawanesa is proud to be one of Manitoba’s Top Employers, a Kincentric Best Employer in Canada and a Forbes Best Employer in Canada recognizing an exceptional place to work!

Diversity, Equity, Inclusion & Belonging

At Wawanesa, we are committed to Diversity, Equity, Inclusion and Belonging (DEIB) and believe that our strength lies in the diversity of our people – this is supported by having a representative workforce.

We welcome applications from all qualified candidates, including racialized persons, women, Indigenous Peoples, persons with disabilities, members of the 2SLGBTQIA+ community, gender-diverse and neurodiverse individuals, and anyone who can contribute to the further diversification of thought and ideas.

We aim to ensure our recruitment process is accessible to all candidates. If you require accommodations during any stage of the recruitment process, please reach out in confidence to [e-mail].

All Wawanesa job applicants are subject to Wawanesa's Privacy Policy.

Employment type: Other | Seniority level: Entry level | Job function: Finance and Sales | Industries: Insurance