Claims Adjuster

Arthur J. Gallagher & Co. (AJG); Toronto; Hybrid; CAD 55,000 - 75,000; Full time

Job summary

A leading insurance firm in Toronto is seeking a Claims Adjuster to join their dynamic team. This hybrid role involves investigating and settling various claims, including general and product liability. Candidates must have a high school diploma, 3 years of claims experience, and be proficient with related software. The position offers a supportive culture, competitive salary, and diverse benefits including flexible medical coverage and retirement savings options.

Benefits

Flexible medical & dental coverage

Employee Stock Purchase Plan

Discounted gym membership

Qualifications

• 3 years of related claims experience required.
• Knowledge of accepted industry standards and practices.
• Computer experience with related claims software.

Responsibilities

• Analyze claims exposure and determine proper course of action.
• Interact with various parties involved in the claim process.
• Negotiate resolution of claims with solicitors.

Skills

Analytical skills

Time management

Strong verbal communication

Customer service skills

Education

High school diploma

College/University degree

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers—people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Overview

Poised for aggressive growth, there has never been a better time to be part of the Gallagher Bassett Canada team. We have a full-time job opening as a claims adjuster working out of our Scarborough Branch as a hybrid worker. Responsible for the investigation, evaluation, disposition and settlement of claims. In this position, you will be handling any of the following types of losses ~ General liability claims, Product liability claims, First party property damage, Auto, TP auto claims.

This position is HYBRID 2 days per week in the office

How you’ll make an impact

1. Exercises proper judgment and decision making to analyze the claims exposure, to determine the proper course of action and to appropriately settle the claim.
2. Interacts extensively with various parties involved in the claim process.
3. Negotiate with solicitors and directly with parties to resolve claims within authority granted.
4. Ability to think critically, solve problems, plan and organize activities, serve clients, negotiate, effectively communicate verbally and in writing and embrace new challenges.
5. Handles claims consistent with our clients and corporate policies, procedures and “Best Practices” and in accordance to any statutory, regulatory and ethics requirements.
6. Documents and communicates all claim activity timely and effectively and in a manner which supports the outcome of the claim file.

About you

Required:

• High school diploma and 3 years related claims experience required.
• Appropriately licensed and/or certified in all states in which claims are being handled or able to obtain the licenses/certification per local requirements.
• Knowledge of accepted industry standards and practices.
• Computer experience with related claims and business software.

Skills Highly Preferred:

1. Analytical skills necessary to make decisions and resolve issues inherent in the handling of claims.
2. Ability to successfully negotiate the settlement and disposition of claims including the ability to interpret related documentation. Negotiate with solicitors and directly with parties to resolve claims within authority granted.
3. Strong coverage skills, ability to multi-task and adapt to a changing environment.
4. Time management skills
5. Strong Organization skills with attention to detail and accuracy.
6. Excellent verbal and written communication skills as demonstrated by your ability to convey professionalism.
7. Strong understanding of Microsoft Office programs, like Word, Excel and PowerPoint
8. Exceptional customer services skills required

Qualifications Preferred:

1. College/University degree or equivalent work experience preferred.
2. Claims experience varies depending on the role.
3. Experience working in a commercial lines claims environment would be an asset.
4. Fully licensed in all provinces in which claims are being handled or able to be licensed. – Minimum requirement as least 3 of the following CIP courses: C11, C12, C110 or C14.
5. CIP courses completed or enrolled.

Relationships:

• Good interpersonal skills including the ability to work in conjunction with and support all clients, carriers, supervisors and other roles as needed.

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Flexible medical & dental coverage to meet your household's needs
• Life, Dependent Life and AD & D Insurance options
• Retirement savings including RRSP including a company match, TFSA, pension and more
• Employee Stock Purchase Plan

Other benefits include:

• Educational expense reimbursement
• Employee assistance programs
• Discounted gym membership (GoodLife Fitness)
• Opportunity for flexible work arrangements
• Paid sick days & personal days
• Employee education recognition program
• Employee referral bonus program

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

We are an equal opportunity employer which values diversity in the workplace and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non‑conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.