Checker Dispatcher

Transdev Ontario Manitoba; London; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading transportation provider is seeking a Full‑Time Dispatcher for the Checker Division in London, ON. The role involves dispatching drivers, delivering exceptional customer service, and supporting drivers in a fast-paced environment. Candidates should possess a high school diploma and ideally have some dispatch experience. Proficiency in Microsoft programs is essential. This position is office-based, with a focus on developing a supportive corporate culture and promoting work-life balance.

Benefits

Comprehensive benefits packages

Employee and Family Assistance Program

Employee Referral Bonus

Support for work-life balance

Opportunities for innovation

Qualifications

• 1–2 years of Dispatch or Call‑Taking experience.
• Ability to work independently.
• Must have the ability to multitask and shift priorities as needed.

Responsibilities

• Dispatch drivers and provide accurate directions.
• Maintain a high degree of customer service.
• Provide on‑demand support to drivers.
• Communicate with clients and drivers to fill all shifts.

Skills

Customer service

Problem-solving

Multitasking

Communication

Education

High School Diploma or Equivalent

Emergency Telecommunications Graduate

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Overview

Voyago is hiring a Full‑Time Dispatcher for our Checker Division in London, ON. Reporting to the Operations Manager, dispatchers are responsible for providing a high degree of customer service while coordinating bookings. They identify customer needs, clarify information, research every issue, and provide solutions and/or alternatives.

Responsibilities

• Dispatch drivers and provide accurate directions.
• Maintain a high degree of customer service.
• Thrive in a fast‑paced, high‑stress environment.
• Provide on‑demand support to drivers.
• Communicate with clients and drivers to fill all shifts.

Shift

Monday to Friday (2:00 PM – 10:30 PM).

Requirements

• High School Diploma or Equivalent; Emergency Telecommunications Graduate preferred.
• 1–2 years of Dispatch or Call‑Taking experience.
• Ability to work independently.
• Excellent problem‑solving skills.
• Must have the ability to multitask and shift priorities as needed.
• Proficiency in Microsoft programs such as Outlook, Word and Excel.

Work Location

This position is based in‑office at our main building located at 573 Admiral Court, London, ON. Remote work options are not available for this role.

Benefits

• Support for development, work‑life balance and well‑being of employees.
• Supportive corporate culture that encourages diversity and enables employees to flourish.
• Positive social impact through sustainable mobility solutions.
• Comprehensive benefits packages for full‑time employees, including an Employee and Family Assistance Program, a company perks program and an Employee Referral Bonus.
• Award‑winning company within a global transportation provider.
• Opportunities for innovation and sustainable environmental initiatives.
• Opportunities to build experience within a local, global group.

EEO Statement

Voyago is committed to providing accommodation for individuals with disabilities throughout the recruitment process. Accommodations are available upon request by the applicant.