Chat Support Agent

Magna International; Remote; CAD 40,000 - 50,000; Full time

Job summary

A leading automotive supplier in Metro Vancouver is seeking a Chat Support Agent to provide real-time assistance via online chat. The role involves addressing inquiries, troubleshooting issues, guiding customers, and logging interactions. Ideal candidates will possess strong communication skills, multitasking abilities, and a customer-centric mindset. This position offers competitive pay, health and retirement plans, remote work, flexible hours, and opportunities for career growth.

Benefits

Competitive pay

Health plans

Retirement plans

Paid Time Off (PTO)

Flexible hours

Remote work

Training

Bonuses

Career growth

Supportive environment

Qualifications

• Excellent written communication skills.
• Problem-solving ability.
• Multitasking and organizational skills.
• Empathy and flexibility.
• Customer-centric mindset.

Responsibilities

• Respond to chat inquiries in real time.
• Resolve technical problems.
• Escalate complex issues to higher-tier support.
• Guide customers through website navigation.
• Log interactions and update product information.
• Process orders.
• Collaborate with team members to improve support processes.

Skills

Strong communication

Multitasking

Software proficiency

Technical understanding

Patience

Customer-focused attitude

Job description

A Chat Support Agent delivers real-time assistance via online chat, addressing inquiries, troubleshooting issues, and providing product information professionally. Key skills include strong communication, multitasking, software proficiency, technical understanding, patience, and a customer-focused attitude.

Responsibilities

• Respond to chat inquiries in real time.
• Resolve technical problems.
• Escalate complex issues to higher‑tier support.
• Guide customers through website navigation.
• Log interactions and update product information.
• Process orders.
• Collaborate with team members to improve support processes.

The ideal candidate is an experienced communicator, detail‑oriented, analytical, quick learner, adaptable, reliable, and a team player, committed to ongoing growth.

Daily tasks involve prompt responses, troubleshooting, escalation, supporting order processing, maintaining logs, staying updated, managing multiple chats, analyzing feedback, recommending products, following policies, participating in training, and sharing improvement insights.

Requirements

• Excellent written communication skills.
• Problem‑solving ability.
• Multitasking and organizational skills.
• Empathy and flexibility.
• Customer‑centric mindset.

Benefits

• Competitive pay.
• Health plans.
• Retirement plans.
• PTO.
• Flexible hours.
• Remote work.
• Training.
• Bonuses.
• Career growth.
• Supportive environment.