Change Management Coordinator

Okanagan Hockey Group; Kelowna; Hybrid; CAD 79,000 - 117,000; Full time

Job summary

A leading Canadian educational institution seeks a Change Management Coordinator in Kelowna to lead change initiatives related to digital transformation. This role will develop and execute plans for stakeholder engagement, communication, and training to optimize the adoption of new technologies. Offering a salary range of $79,731 - $116,939, with a focus on creating an inclusive environment, the ideal candidate will possess strong change management skills and significant experience in a complex environment.

Qualifications

• Minimum of six years of experience in enterprise systems and digital platforms.
• Experience with large-scale systems and institutional tools.
• Certification in change management or project management is an asset.

Responsibilities

• Lead change management activities for digital transformations.
• Develop stakeholder engagement and communication plans.
• Support training logistics and strategies across teams.

Skills

Change management principles

Excellent written communication

Stakeholder engagement

Training and enablement

Interpersonal skills

Education

Four-year university or college program

Job description

Change Management Coordinator

Okanagan College hires the best-qualified candidates for its positions. Selections for bargaining unit positions are conducted in accordance with the provisions of the appropriate Collective Agreement. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

Position Information

Position Number: P02740
Position Title: Change Management Coordinator
Division/Portfolio: IT Services
Department/Program: IT Business Transformation
Location: Kelowna
Work Options: Eligible for Hybrid Work

Overview

Reporting to the Manager, Learner Digital Experience (LDX), the Change Management Coordinator plays a critical role in ensuring the successful adoption of new and evolving digital platforms, systems, and processes across Okanagan College. This role focuses on the people side of change supporting staff, educators, and leaders through structured change management, communication, training, and engagement strategies. Working closely with cross-functional project teams and business stakeholders, the Change Management Coordinator ensures that technology initiatives such as enterprise software, academic platforms, and digital services are understood, embraced, and effectively used. The position applies formal change management methodologies while remaining highly practical and service-oriented in a complex, fast-moving post-secondary environment. This role is essential to maximizing the value of institutional investments in technology by driving readiness, reducing resistance, supporting behavioural change, and enabling sustainable adoption.

Functions and Duties

Change Management & Adoption

• Lead and coordinate change management activities for digital transformation initiatives, ensuring consistent, people-centred approaches across multiple concurrent projects.
• Assess change impacts and organizational readiness associated with new systems, platform launches, enhancements, and process changes.
• Develop and execute change management plans that include stakeholder analysis, engagement strategies, communication plans, training support, and adoption measurement.
• Partner with project teams to embed change activities throughout the project lifecycle, from early planning through post-launch stabilization.
• Identify potential resistance points and work proactively with stakeholders to mitigate risks and support successful transitions.
• Support leaders and managers in understanding their role in change, providing coaching, tools, and guidance to reinforce adoption.
• Monitor adoption, usage, and feedback post-implementation, identifying opportunities for reinforcement, optimization, and continuous improvement.

Communication & Engagement

• Develop clear, audience-specific communications that explain the purpose, benefits, and impacts of change initiatives.
• Coordinate and deliver communication materials including announcements, FAQs, release notes, guides, and presentations.
• Facilitate engagement activities such as workshops, information sessions, demos, and feedback forums.
• Ensure messaging is consistent, timely, accessible, and aligned with institutional priorities and learner experience goals.

Training & Enablement

• Collaborate with subject matter experts, vendors, and functional teams to support training strategies and materials for new systems and processes.
• Coordinate training logistics, schedules, and delivery approaches to meet diverse audience needs.
• Support the creation and maintenance of user-facing resources such as job aids, quick reference guides, and self-serve documentation.
• Promote a culture of continuous learning and digital confidence across the institution.

Stakeholder & Cross-Functional Coordination

• Serve as a key liaison between administrative areas, academic departments, and service teams to ensure change activities are aligned and coordinated.
• Build strong, trust-based relationships with stakeholders, acting as a trusted partner throughout periods of change.
• Work closely with project coordinators, developers, and administration area to ensure consistent approaches to adoption and communication.
• Support enterprise-wide initiatives that span multiple departments, systems, and user groups.

Continuous Improvement & Organizational Support

• Collect and analyze qualitative and quantitative feedback to evaluate the effectiveness of change and adoption efforts.
• Recommend improvements to change management practices, tools, templates, and standards.
• Contribute to the development of institutional change management capability and maturity.
• Perform related duties as assigned.

Education and Experience

• Graduation from a four-year university or college program in Business Administration, Information Systems, Communications, Education, or a related field, combined with a minimum of six years of progressive, directly related experience supporting enterprise systems, digital platforms, or organizational initiatives in a complex environment.
• Demonstrated experience working with large-scale systems, platforms, or institution-wide tools.
• Experience providing functional, technical, or change leadership on projects or initiatives is an asset.
• Additional training or certification in change management, project management, communications, systems administration, or related disciplines is an asset.

Skills and Abilities

• Strong understanding of change management principles and practical application in real-world environments.
• Excellent written and verbal communication skills, with the ability to translate complex or technical changes into clear, user-friendly messaging.
• Ability to manage multiple initiatives simultaneously in a fast-paced, evolving environment.
• Strong facilitation, engagement, and interpersonal skills with diverse stakeholder groups.
• Experience supporting training, enablement, and adoption activities for enterprise systems.
• High degree of organization, attention to detail, and follow-through.
• Customer-service mindset with a focus on empathy, inclusion, and user experience.
• Ability to work independently and collaboratively as part of a cross-functional team.
• Comfort working with ambiguity and change, modeling adaptability and resilience.
• Familiarity with technologies commonly used in post-secondary institutions (e.g., LMS, CRM, ERP, collaboration tools) is an asset.

Preferred Qualifications

Desired Start Date: 02/16/2026
Position End Date (if temporary): 09/30/2026
Schedule: Annual Salary/Hourly Rate $79,731 - $116,939 (Typical hiring range $95,678 - $106,308)
Appointment Type: Exempt - Term
Full-time

EEO Statement

Okanagan College is committed to increasing the equitable and inclusive participation of marginalized people in all aspects of college life. We welcome and encourage applications from Indigenous Peoples, Black People, members of racialized groups/visible minorities, people with disabilities and people with diverse gender identities or expressions. People with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence, [e-mail].