CFO (chief financial officer) - financial, communications and other business services

TD Bank; Mississauga; On-site; CAD 150,000 - 200,000; Full time

Job summary

A leading financial institution is seeking a Senior Manager for Commercial Services in Mississauga. The role involves leading a team of Account Managers in structuring credit while ensuring excellent customer experience and managing operations per risk policies. The ideal candidate must have strong leadership abilities and a proven track record in business growth. Offering competitive hourly compensation and permanent full-time employment, this role is critical for driving business success in a customer-focused environment.

Qualifications

• Experience in managing a team and driving business growth.
• Strong understanding of credit and operational risk policies.
• Excellent communication and interpersonal skills.

Responsibilities

• Lead a team of Account Managers to structure credit.
• Manage operations to ensure business results.
• Provide coaching and development for team members.

Skills

Leadership

Sales coaching

Customer experience management

Relationship building

Job description

CFO (chief financial officer) - financial, communications and other business services

Title posted on CareerBeacon - Senior Manager, Commercial Services

Posted on December 31, 2025 by Employer details TD Bank

Job details

Work Location: Mississauga, Ontario, Canada

Hours: 37.5

Line of Business: Personal & Commercial Banking

Pay Details: $108,800 - $163,200 CAD

Job Description

This role is responsible for leading a team of Account Managers in structuring credit and managing operations. Provide guidance, leadership, coaching and development to ensure business results and professional / personal development objectives are achieved for the overall group. Manages a book of business in alignment with credit and operational risk policies. The Senior Manager, Commercial Services is accountable for the Unit's growth through strong pipeline management and sales coaching, while delivering a superior customer experience to drive profitable business growth, in line with business strategy.

CUSTOMER

• Leads the execution and achievement of the business customer / partner experience targets by coaching and modelling appropriate behavior and executing on plans to continuously improve customer experience
• Acting as a part of the team in resolving customer operational and credit issues to deliver a positive customer experience
• Champion use of sales platform to build a robust understanding of our customer's/target's needs, industries and markets
• Lead and manage Account Managers in developing creative and competitive solutions that meet all the customers' needs
• Set service and control standards aligned to overall business objectives and oversee / monitor deliverable and results
• Develop and maintain relationship with internal and external partners for the purpose of delivering optimal customer service
• Constantly build knowledge of the market, customers and broader economic factors
• Develop and maintain centre of influence strategies and relationships
• Identify and respond to changes in the business environment, establishing action plans to address customer issues and priorities
• Primary escalation point for significant sales matters/ risk matters / exceptions for Account Managers
• Identify customer/prospect referral opportunities to internal Bank partners that meet customer needs
• Enhance TDBG brand by participating in network events

SHAREHOLDER

• Contribute to the development and implementation of the business plan, goal setting, growth strategies and coaching for the Unit
• Build new relationships and deepen existing customer relationships by consistently following the Business Banking Relationship Methodology (BBRM) and coach team to do the same
• Meet or exceed business targets for the Unit
• Negotiate to maximize profitability of relationships with existing customers based on the customer risk profile
• Coach team members in assessing credit requests to determine risk and make appropriate recommendations to stakeholders / team members for structuring the credit
• Ensure team is referring full range of products to existing and new customers, to maximize returns and retention of relationships in line with customer risk profile
• Actively refer to other business partners both within Business Banking and across TDBG and respond effectively to reciprocal referrals
• Ensure all staff are knowledgeable of and operate within the applicable regulatory and compliance guidelines/policies and procedures and ensure staff complete required compliance attestations/training within required guidelines

Protect the interests

• Location Mississauga , ON
• Work location On site
• Salary $ 48.08 to $ 144.23 HOUR hourly
• Terms of employment Permanent employment Full time
• Starts as soon as possible
• vacancies 1 vacancy
• Source CareerBeacon #2194345

Advertised until

2026-01-29