Certification Specialist - Bilingual (English & French)

Total System Services; Toronto; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading payment solutions provider is seeking a professional to provide technical support and validate new products and integrations in Toronto, Ontario. The ideal candidate holds a college degree and possesses 2-5 years of relevant experience, along with bilingual proficiency in French and English. Excellent communication skills and knowledge of credit card operations are essential for this role, which emphasizes candidate privacy and equal opportunity employment.

Qualifications

• 2-5 years of experience in a similar role.
• Knowledge of credit card operations.
• Ability to manage multiple tasks under time constraints.

Responsibilities

• Provide technical support to the product group and merchants.
• Prepare and execute customized POS test scripts.
• Act as a Subject Matter Expert for new certifications.

Skills

Technical support

Communication skills

Bilingual (French/English)

Education

College degree in Business, Administration, IT, or related field

Job description

Overview

Employer Industry: Payment Solutions

Responsibilities

• Provide technical support to the product group and merchants regarding new products and integrations
• Prepare and execute customized POS test scripts and verify results
• Act as a Subject Matter Expert for new certifications and assist external developers in resolving variances
• Conduct pilot monitoring and analysis prior to the rollout of certified solutions
• Test and analyze POS systems against compliance requirements from various card companies

Qualifications

• College degree in Business, Administration, IT, or a related field
• 2-5 years of experience in a similar role
• Bilingual (French/English) is required
• Excellent communication and writing skills for clear specifications and reports
• Knowledge of credit card operations and ability to manage multiple tasks under time constraints

Preferred Qualifications

• Familiarity with Tandem and Base-24 systems
• Strong problem-solving and investigation skills
• Experience in quality assurance procedures for payment systems

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.