Casual - Library Assistant 2

Quinte West; Quinte West; On-site; CAD 40,000 - 50,000; Full time

Job summary

A community library system in Ontario is seeking a Library Assistant to engage patrons, assist with technology, and promote library services. Successful candidates will possess excellent customer service skills and a commitment to teamwork. The role includes responsibilities in circulation, technology assistance, and maintaining library displays. This opportunity offers a chance to contribute positively to the library experience for users.

Qualifications

• Minimum of a high school diploma.
• Good communication skills and enthusiasm for library services.
• Commitment to excellent customer service.
• Knowledge of books and reading for reader's advisory.

Responsibilities

• Assist patrons with library services and technology.
• Perform opening and closing duties.
• Maintain library displays and equipment.
• Engage library users in positive interactions.

Skills

Communication skills

Customer service

Computer skills

Technology assistance

Education

High school diploma

Tools

Library technology

Job description

7 Creswell Dr, Trenton, ON K8V 6S7, Canada

Job Description

The Quinte West Public Library inspires learning, literacy, creativity and connection. We are a two branch system, with locations in Trenton and Frankford, striving tirelessly to offer our community the best possible library experience. Successful candidates will demonstrate skills in library programming, technology assistance, and excellent customer service throughout the hiring process.

Overview

The Library Assistant (LA2) performs a wide range of roles and responsibilities that pertain to engaging library users in the best library experience we can offer. The LA2 serves all members of the public with enthusiasm, tact and compassion. As front line staff, this position will proactively engage library users in positive interactions that will provide an excellent library experience. As an essential part of a customer driven team, this position will be well informed and passionate about the programs, events and services offered by the library.

Responsibilities

Circulation

• Rove throughout the library proactively assisting patrons at the point of contact.
• Check in and out library materials; including processing courier, sorting and holds.
• Apply routines for readers advisory; including requests for reserves and interlibrary loans.
• Printing, copying and computer and microfilm assistance.
• Gathering materials on the pick list.
• Handle payments for print/copying and merchandise; including balancing the float.
• Sign up and renew library members; including online requests.
• Resolve patron issues.

Technology

• Provide assistance to patrons, including printing, photocopying and computer assistance (Pay Station; scanning, basic internet searching and form filling, microfilm search, email and attachments).
• Assist and instruct patrons on the use of self-service technology, including self-checkout, catalog, app, website and databases. Help patrons with personal portable devices, as required.
• Assist patrons with equipment and services offered in the library makerspace, as required.

General Responsibilities

• Perform opening and closing duties.
• Keep current with and promote library services, programs and events.
• Understand and promote databases and partnerships.
• Seek out training opportunities to grow library skills and knowledge.
• Maintain all displays to merchandise library materials.
• Return and straighten furniture and displays to assigned spots daily.
• Dust, vacuum and wipe down tables when needed.
• Provide assistance to library users in a warm, welcoming and respectful manner.
• Contribute to projects as directed.
• Ensure adherence to library policies, including Health and Safety, Code of Conduct, Personnel and Circulation. Other duties as required.

Representing the Library

• Greet and assist patrons in a warm, welcoming and respectful manner.
• Accept changes in the workplace with optimism; as opportunities to learn and grow.
• Use de-escalation techniques to address difficult customer service situations.
• Maintain confidentiality regarding library user information.
• Demonstrate loyalty and commitment to the organization.

Note: Above duties are representative of a typical position and are not to be construed as all-inclusive.

Contacts

The position will have direct contact with internal library staff and the general public.

Education / Specialized Training / Skills

This position will require:

• A minimum of a high school diploma.
• Good communication skills and the ability and enthusiasm to promote the collections and services of the library.
• A commitment to excellent customer service.
• Knowledge of and interest in books and reading with skills to deliver good reader’s advisory.
• Good computer skills, tech savvy and able to troubleshoot technology issues for library patrons.
• A commitment to self-directed learning and skills development.
• A commitment to a culture of teamwork and collaboration.

Nice to Have

Although not required, the following would be considered an asset to the position.

• Library-specific post-secondary education.

Work Experience

• A minimum of six (6) months’ experience in customer service is required.
• Experience in a public library setting is preferred.
• Demonstrated experience in assisting with technology.
• Demonstrated experience in excellent customer service.

Decision Making

• This position requires sound judgment in decisions affecting the accuracy and quality of work assigned.
• Potential to work at both locations and travel between them.
• Work in a retail-type environment on a regular basis.
• Some work duties may require limited time outdoors.
• Work daytime, evening and weekend shifts.
• Be able to lift 35 lbs.

Personal information and any supporting material are collected and administered in accordance with MFIPPA. We thank all applicants who apply but advise that only those selected for an interview will be contacted. The Quinte West Public Library is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environments. We will accommodate the needs of applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment and selection process. Please contact the Human Resources Department at 613-392-2841 ext. 1106 or [e-mail] to ensure your accessibility needs are accommodated throughout this process. Applicants will be required to consent to the completion of a criminal reference check and the completion of a driver’s abstract, if deemed a requirement of the position.