Cash Manager

Shoppers Drug Mart; Nelson; On-site; CAD 60,000 - 80,000; Full time

Job summary

A community retail store in Canada is seeking a Cash Manager to oversee the Cash Department. The role involves managing resources, ensuring compliance with store standards, and training cashier staff to provide exceptional customer service. Ideal candidates will have supervisory experience in retail, strong communication skills, and a commitment to customer service. Flexible hours including nights and weekends may be required.

Benefits

Purchase discount program

Flexible schedules

Competitive pay

Online learning opportunities

Qualifications

• Experience in retail/grocery.
• Ability to work flexible shifts including nights and weekends.
• Commitment to providing exceptional customer service.

Responsibilities

• Manage resources of the Cash Department.
• Ensure compliance with Store Standards.
• Lead and train cashier staff.

Skills

Supervisory and labour management experience

Cash handling

Exceptional customer service

Verbal and written communication

Time management

Job description

Overview

Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.

Why this role is important?

SUMMARY: The Cash Manager manages the resources (human, physical, financial) of the Cash Department. The Cash Manager interfaces with other store departments to ensure achievement of store objectives and excels in customer service.

Duties & Responsibilities

• Leads by example and ensures that cashier staff demonstrate our CORE Values
• Interviews and recommends final candidates for hiring cashiers
• Ensures cashiers comply with all Store Standards
• Schedules cashier staff hours, days off and vacations within established guidelines
• Trains employees in job functions and provides ongoing coaching and instructions
• Assists with completing performance reviews of cashier staff in conjunction with the FSM

Customer Service

• Ensures exceptional customer service is provided beyond expectation
• Ensures employees present proper image to the public in accordance with Uniform Policy
• Ensures cashiers ask for PC Optimum Card during each transaction
• Promotes all company initiatives of PC Optimum, fundraising with customers and employees
• Is responsible for cash focused promotions/offers
• Ensures all cashiers are aware of weekly promotions and scanning code of practice
• Ensures lottery trays are to standard, locked, follow legislative lottery policy

Financial

• Performs clerical/banking duties
• Assists with all coin orders, resolves all discrepancies with cash and coin orders
• Maintains cash office / safe following Store Standards
• Prints transaction exception report weekly identifying variances
• Prints cash over/short weekly; identifies and investigates variances
• Knowledge of charge accounts as applicable

Loss Prevention

• Ensures all loss prevention systems and procedures are performed according to Standards
• Ensures procedures regarding parcel checks are adhered to

Qualifications

• Planning, Judgement and Decision Making
• Independent thinking and decision making when dealing with issues related to customer’s requests
• Judgment & decisions would be made based on ability to ask the right questions leading to the appropriate solutions
• This position requires the ability to act upon tasks and goals outlined by management

Experience

• Supervisory and labour management experience
• Experience with retail/grocery and cash handling
• Superior interpersonal skills
• Efficient time management ability
• Financial analysis ability
• Strong verbal and written communication skills
• Effective organization and planning skills
• Commitment to providing exceptional customer service

Working Conditions

• Ability to work flexible shifts which may include nights and weekends

Accommodation is available upon request for applicants and colleagues with disabilities. In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Why work in a Shoppers Drug Mart store?

Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied schedules, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your patients, co-workers, customers and community.

Associate Owners in the Shoppers Drug Mart network recognize Canada's diversity as an opportunity to better serve their communities, and strive to reflect the nation’s evolving diversity in the products they sell, the people they hire, and the culture they create in their stores. Accommodation is available upon request for applicants and colleagues with disabilities.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.