Case Worker

The Salvation Army; Hamilton; On-site; CAD 30,000 - 60,000; Full time

Job summary

The Salvation Army is seeking a dedicated caseworker in Hamilton to provide support to individuals experiencing homelessness or at risk. This role focuses on client interactions, case management, and community resource referrals, with an emphasis on dignity and hope. Ideal candidates will possess a diploma in Social Service and strong communication skills, embodying the organization's values in a collaborative environment.

Qualifications

• Must comply with the Mission Statement of The Salvation Army.
• Experience working with socially disadvantaged individuals.
• Vulnerable sector and Criminal sector police check required.

Responsibilities

• Provide service to people who are homeless or at risk.
• Develop and maintain a caseload.
• Make referrals to community services and resources.

Skills

Excellent oral and written communications skills

Effective interpersonal skills

Ability to lift/carry up to forty pounds

Demonstrated ability to work independently and under supervision

Knowledge of Community-based resources

Education

University/College diploma in Social Service

Tools

Microsoft Office

Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

OBJECTIVE :

Under the direct supervision of the Program Director, the caseworker will provide a service to people who are homeless or at risk of becoming homeless while interacting in a positive, supportive manner by meeting and developing a case management strategy with the person/family, making referrals to other agencies as appropriate, and supervising practical supportive services while making referrals to other day staff as appropriate.

QUALIFICATIONS

• Must be in agreement and comply with the Mission Statement of The Salvation Army Booth Centre, Hamilton.
• University/College diploma in Social Service and/or a combination of education and related life experience.
• Excellent oral and written communications skills and effective interpersonal skills
• Competent on word processing equipment such as Windows, Microsoft Office etc.
• Ability to work with socially disadvantaged people who may often harbor resentment and anger
• Demonstrated ability to establish and implement goals and plans for self and clients.
• Demonstrated ability to work both independently and under supervision.
• Ability to lift/carry up to forty pounds.
• Demonstrates knowledge of Community-based resources.

SERVICE RESPONSIBILITIES:

• Develop and maintain a caseload.
• Complete an intake and assessment on each resident
• Provide problem solving/referral counseling to Booth Centre Shelter residents.
• Develop a network and make referrals to existing services and resources in the community including those of other Salvation Army departments
• Provide clients with evening coffee and snack, clean are upon completion.
• Design and implement, in consultation with supervisor, an interview schedule that will provide an evaluation of ‘quality of life’ improvement of successful program participants.
• Provide assistance to front desk personnel as necessary, including responding to client issues and crises.
• Be available to respond to client issues in the dining hall and kitchen during lunch meal..
• Record activities and incidents occurring during the shift in a factual and concise manner using Log Book and/or Incident Book.
• Contact emergency service personnel (ambulance or police) when necessary
• Maintain confidentiality with regard to clients/staff and Centre’s records.
• Work closely with and carry out tasks assigned to you by your supervisor.
• Perform other duties as assigned.

ORGANIZATIONAL RESPONSIBILITIES:

• Demonstrate knowledge of The Salvation Army Booth Centre Policy and Procedures Manual
• Meet with Program Director for supervision as scheduled
• Model appropriate qualities for this position – i.e. self-motivation, punctuality, and personal hygiene
• Commit to and sign the agency and clients’ confidentiality form
• Attend staff meetings of The Salvation Army Booth Centre Hamilton, Staff Training workshops and conferences, as authorized by the Centre
• Work within mandate and mission of the Salvation Army
• Represent The Salvation Army Booth Centre in a professional manner.
• The successful candidate needs to provide a Vulnerable sector and Criminal sector police check and a valid CPR

Compensation:

The target hiring range for this position is $24.75 to $24.75 with a maximum of $24.75.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] if you have a need for any accommodation and we will be pleased to discuss this with you.