Canada-Based Customer Success Manager — Remote + 1–2 Days In-Office

FutureFit AI; Toronto; Hybrid; CAD 80,000 - 120,000; Full time

Job summary

A leading AI technology firm is seeking a Customer Success Manager in Toronto to foster relationships with Canadian customers. This role involves guiding customers through implementation and maximizing their use of the platform. Successful candidates will have excellent communication skills, problem-solving abilities, and experience in project management. The base salary ranges from $80,000 to $120,000, reflecting varying expertise levels.

Qualifications

• Proven ability to manage customer relationships and build long-term trust.
• Track record of solving complex problems with structured thinking.
• Experience leading customer meetings and communicating clearly.
• Ability to handle multiple projects while aligning timelines.
• Experience in strategic planning and connecting work to customer goals.

Responsibilities

• Develop and maintain relationships with customer stakeholders.
• Guide customers through implementation and ensure their success.
• Support customers in maximizing the platform's value.
• Identify renewal and upsell opportunities early.
• Translate customer needs into actionable insights.

Skills

Customer relationship management

Problem-solving

Communication

Project management

Empathy

Presentation skills

Tools

Intercom

Slack

Looker

Job description

A leading AI technology firm is seeking a Customer Success Manager in Toronto to foster relationships with Canadian customers. This role involves guiding customers through implementation and maximizing their use of the platform. Successful candidates will have excellent communication skills, problem-solving abilities, and experience in project management. The base salary ranges from $80,000 to $120,000, reflecting varying expertise levels.