(CAN) Customer Service Manager

Walmart Canada Corp; Chilliwack; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading retail company in Chilliwack is seeking a Front End Coordinator to enhance customer service and manage daily operations. Responsibilities include coordinating Front End activities, monitoring associates, and ensuring compliance with company standards. Ideal candidates have strong customer service skills and experience in retail environments. The starting pay for this role is $18.80, adjusted for relevant experience.

Qualifications

• Excellent communication skills required.
• Ability to handle customer inquiries effectively.
• Experience in a retail environment is preferred.

Responsibilities

• Coordinate Front End operations and ensure compliance.
• Provide training and guidance to associates.
• Monitor safety processes and assist cashiers.

Skills

Customer service skills

Team coordination

Training abilities

Problem-solving skills

Job description

Position Summary...

Coordinate Front End operations to provide exceptional customer service, ensuring a positive shopping experience and driving customer loyalty. Ensures compliance with Company programs, while maintaining operational standards.

What you'll do...

1. Ensures safe work processes and emergency procedures are followed, i.e., safe lifting techniques, cleanliness of area, evacuations, down registers, emergency codes, theft.
2. Handle customer and Associate concerns and provide guidance as required.
3. Monitors all Front End associates ensuring proper coverage, coordinating breaks as well as providing assistance to outlying registers.
4. Provides training to Associates on systems and Company procedures, i.e., scanning accuracy, productivity, company programs and initiatives, discounts, EAS system, safety.
5. Oversees purchase, return and exchange transactions and assists with the correction of errors where required, providing approvals, and verifying processes to meet Company guidelines.
6. Ensures all EAS systems are functioning to standard, i.e. Cashiers deactivating, Greeters handling issues appropriately, completing “Failure to Deactivate” Logs.
7. Prepares registers for opening and closing daily and supports cashiers by providing change as needed, while maintaining front end cash levels and supports process by completing audits on register accuracy.
8. Oversees and promotes all company sponsor programs and initiatives, i.e., credit card service, Walmart protection plan, charity initiatives, and discount programs.

The minimum rate of pay for this position starts from $18.80. Rate of pay will be determined based on relevant experience.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location…

8249 Eagle Landing Pkwy, Chilliwack, BC V2R 0P9, Canada

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