Call centre jobs, Customer service, Telework or hybrid

Desjardins; Remote; CAD 30,000 - 60,000; Full time

Job summary

A major financial services firm is seeking candidates for varied full-time or part-time positions in its call center. This role offers a competitive starting hourly rate of $25.76, benefits like flexible vacation, and opportunities to work from home or in a hybrid setting. Candidates should have a Diploma of College Studies and at least one year of relevant experience, with knowledge of French essential and English proficiency advantageous. Join a dynamic team devoted to providing personalized service to clients!

Benefits

Competitive hourly rate

Annual performance-related bonus

Flexible vacation

Reimbursement of health and wellness expenses

Group insurance

Defined benefit pension plan

Qualifications

• At least 1 year of relevant experience.
• Other combinations of relevant training and experience may be considered.

Responsibilities

• Understand members' needs and provide personalized experience.
• Work from home or in a hybrid arrangement.

Skills

Knowledge of French

Advanced level proficiency in English

Education

Diploma of College Studies in a relevant field

Job description

Work from home anywhere in Quebec.

WHAT WORKING AT A DESJARDINS CALL CENTRE IS ALL ABOUT:

ADVISING. SUPPORTING. BUILDING LOYALTY.

We strive to understand the needs of members and clients by providing them with a UNIQUE and PERSONALIZED experience. Be a part of a dynamic team at our client relations centres and help us make a difference for Desjardins members and clients!

We have a variety of full-time or part-time opportunities available to suit your professional interests!

• Jobs - Group Retirement savings
• Jobs - Member/client relations
• Jobs - Life and health insurance
• Jobs - Credit analysis and collections
• Jobs - Emergency communications
• Jobs - Personal Property and Casualty Insurance
• And much more!

When you join our team, you'll get

• A competitive hourly rate starting at $25,76/hour plus a shift premium (where applicable)
• An annual performance-related bonus
• 4 weeks of flexible vacation starting in the first year
• Reimbursement of health and wellness expenses and telework equipment
• Group insurance including telemedicine
• A defined benefit pension plan that provides predictable, stable income throughout retirement
• Benefits are subject to eligibility criteria.

What You Bring To The Table

• Diploma of College Studies (technical DCS) in a relevant field
• At least 1 year of relevant experience
• Other combinations of relevant training and experience may be considered
• Knowledge of French required
• For certain positions, advanced level proficiency in English may be required due to the nature of the duties or work tools or because the position involves interactions with English-speaking members and clients.
• Work arrangements vary depending on the position and involve either hybrid work or telework.

We don't fill a position. We hire a person. There's a difference.

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Job Family

Member/client sales and service (FG)