Call Center Sales Leader — Drive Revenue & Coaching

MCI; Nova Scotia; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading Business Process Outsourcing company in Nova Scotia is seeking a Call Center Sales Manager to oversee operations, manage a team of supervisors, and ensure exceptional customer service. The ideal candidate will possess strong problem-solving skills, excellent communication abilities, and will be highly organized. This is a full-time, on-site position offering competitive compensation and benefits.

Benefits

Paid Time Off

Health Benefits

Life Insurance

Career Growth Opportunities

Paid Training

Qualifications

• Must be 18 years of age or older.
• Experience with data-entry utilizing a computer.
• Ability to read and speak English fluently.
• Excellent organizational, written, and oral communication skills.
• Ability to type swiftly and accurately (20+ words a minute).
• High reliability with regular attendance and punctuality.
• Aptitude for conflict resolution, problem solving and negotiation.

Responsibilities

• Oversee daily activities and development of call center supervisors.
• Ensure call quality and improve internal processes.
• Conduct performance reviews and coaching of supervisors.
• Manage metrics and improve call center productivity.
• Hire, coach, and terminate call center employees.

Skills

Customer service orientation

Problem-solving skills

Excellent communication skills

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

A leading Business Process Outsourcing company in Nova Scotia is seeking a Call Center Sales Manager to oversee operations, manage a team of supervisors, and ensure exceptional customer service. The ideal candidate will possess strong problem-solving skills, excellent communication abilities, and will be highly organized. This is a full-time, on-site position offering competitive compensation and benefits.