Call Center Representative – Part-Time

COMMUNITY BLOOD CTR INC; Appleton; On-site; CAD 30,000 - 60,000; Part time

Job summary

A community-focused blood donation center in Appleton is seeking part-time Call Center Representatives to schedule lifesaving appointments. This flexible role requires strong communication skills and organizational abilities, where no experience is required. As vital team members, you will help ensure the success of blood drives and maintain high-quality customer service while working approximately 16-19 hours per week.

Benefits

Paid holidays

403(b) retirement savings plan with matching contributions

Employee Assistance Program

Discounted YMCA membership

Qualifications

• Professional and polite manner while making multiple calls.
• Previous experience in call center or appointment setting is a plus.
• Must maintain confidentiality of donor information.

Responsibilities

• Place outbound calls for scheduling donation appointments.
• Provide information on CBC’s programs and services.
• Achieve performance expectations for appointments scheduled.

Skills

Communication

Customer Service

Organizational Skills

Data Entry

Interpersonal Skills

Education

High School diploma or equivalent

Job description

Overview

Join a team dedicated to saving lives every single day—that’s what working at The Community Blood Center (CBC) is really all about. Help schedule lifesaving blood donation appointments. No experience is necessary — we’ll train you! This is a great part-time job if you need flexibility during the day. Our Call Center Representatives are a big reason we have 100+ successful blood drives each month. Your work will save lives!

Job Summary

JOB SUMMARY: Responsible for placing outbound calls for scheduling donation appointments, appropriately directing incoming calls, and providing information on The Community Blood Center’s programs, services, and special blood needs.

Schedule

SCHEDULE: – 16-19 hours/week, shifts range between Monday – Friday, 3pm – 7pm or 4pm – 8pm; Saturday, 8am – 1pm

Essential Duties and Responsibilities

• Utilize CRM System to contact existing donors and schedule them in the most convenient locations.
• Achieves individual performance expectations for appointments scheduled, show rate and customer service. Assists in achieving company goals for the fixed sites and mobiles.
• Use critical thinking to determine appropriate outcome of calls.
• Provides information as requested; transfer call(s) to the appropriate CBC personnel and maintains high quality customer service.
• Follows phone scripts as directed and incorporates all the key talking points used for call evaluations during conversations with donors.
• Conducts special donor recruitment projects at various locations and distributes CBC information and other related duties as requested.
• Complies with all policies and procedures as outlined in the CBC Employee Handbook, CBC SOPs, or directives upon assignment. Maintains job-related skills by attending team meetings and training sessions and reading publications.
• Performs other duties as directed.

Job Qualifications

• Professional, polite, and confident manner while making multiple phone calls per hour.
• Previous call center or appointment setting experience is a plus!
• High School diploma or equivalent preferred.
• Must maintain strict confidentiality of CBC and CBC donor information.
• Excellent organizational, oral, and written communication.
• Strong, flexible interpersonal skills and data entry/computer skills.
• Employees may occasionally be required to lift objects or materials weighing up to 25 pounds.

Benefits and Perks

We take care of our team — from competitive wages and valuable training to comprehensive benefits packages. Depending on hours worked, this position can offer:

• Paid holidays
• 403(b) retirement savings plan with matching contributions
• Employee Assistance Program
• Discounted YMCA membership
• Regular employee forums and committees — everyone on our team has a voice!