Call Center Premium Accounting Coordinator, Accounting Service and Resolution

Ryan Specialty; Canada; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading specialty insurance firm in Canada seeks a Customer Service Representative to handle inquiries and support premium accounting processes. Candidates should possess strong customer service and communication skills, and ideally have experience in insurance-related functions. This role provides an hourly wage starting at $20.00 and offers a comprehensive benefits package.

Benefits

Paid parental leave

Mental health services

Paid time off

Qualifications

• Experience in premium accounting or insurance-related functions is preferred.
• Ability to manage multiple priorities in a high-volume position.
• Must have excellent oral and written communication skills.

Responsibilities

• Provide high-quality customer service via the call center.
• Independently resolve customer inquiries in a timely manner.
• Support the ASR Supervisor and other teams with service issues.

Skills

Customer service

Organizational skills

Analytical skills

Problem solving

Communication skills

Tools

Microsoft Office Suite

Job description

Position Summary

Ryan Specialty is a leading international specialty insurance firm providing innovative solutions for insurance brokers, agents, and carriers including distribution, underwriting, product development, administration and risk management services through our wholesale brokerage, binding authority, national programs, and managing general underwriters. The Premium Accounting team is responsible for processes and services related to premiums and other funds held in a fiduciary capacity, including accounts receivable, accounts payable, reporting, and customer service. The Accounting Service and Resolution (ASR) team manages all internal and external Premium Accounting customer inquiries related to the collection, custody, and remittance of fiduciary funds. This position reports to the ASR team Supervisor and is responsible for performing and supporting day-to-day customer service processes for the call center. This includes researching and resolving all manner of customer inquiries, escalating urgent items, and completing other required accounting tasks and special projects, as assigned.

What will your job entail?

Responsibilities:

• Provide high-quality customer service to all internal and external customers via our call center.
• Independently resolve customer inquiries timely and accurately while building and maintaining strong relationships with all customer groups.
• Complete processes and maintain appropriate records according to all relevant standard operating procedures and internal controls.
• Identify trends and propose process and system improvements.
• Support the ASR Supervisor, Team Lead, Premium Accounting associates, and other functional teams with service issues and perform other tasks or projects, as needed.

Education/Experience/Skills:

• Experience in premium accounting, customer service, brokerage, or other insurance-related function is preferred.
• Demonstrated ability to manage multiple priorities in a high-volume position, deliver timely and accurate work products with a customer service focus, and respond with a sense of urgency.
• Organizational skills, problem solving, analytical skills, and customer service focus.
• Ability to work in a remote team environment with a strong teamwork and communication skills. Must demonstrate willingness to help the larger team meet goals and responsibilities.
• Excellent oral and written communication skills and attention to detail.
• Proficiency in Microsoft Office Suite.

Licenses & Certifications:

• Prescribed: NA
• Preferred: N/A

Ryan Specialty is an Equal Opportunity Employer. We are committed to building and sustaining a diverse workforce throughout the organization. Our policy extends to all aspects of our employment practices, including but not limited to, recruiting, hiring, discipline, firing, promoting, transferring, compensation, benefits, training, leaves of absence, and other terms, conditions, and benefits of employment.

How We Support Our Teammates

Ryan Specialty seeks to offer our employees a comprehensive and best-in-class benefits package that helps them — and their family members — achieve their physical, financial, and emotional well-being goals. In addition to paid time off for company holidays, vacation, sick and personal days, Ryan offers paid parental leave, mental health services and more.

The target hourly rate range for this position is $20.00 - $20.00 per hour.

The wage range for this role considers many factors, such as training, transferable skills, work experience, licensure and certification, business needs, and market demands. The pay range is subject to change and may be modified in the future. Full-time roles are eligible for bonuses and benefits. For additional information on Ryan Specialty Total Rewards, visit our website: https://benefits.ryansg.com/

We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation at [e-mail]

The above is intended to describe this job's general requirements. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.