Calgary - Guest Services Agent - Season Pass Distribution (Full-time Seasonal)

Resorts of the Canadian Rockies; Calgary; On-site; CAD 30,000 - 60,000; Full time

Job summary

A popular outdoor recreation company in Calgary seeks a full-time seasonal Guest Services Agent to manage Season Pass distribution. The ideal candidate has strong attention to detail and customer service experience. This role requires proficiency in Microsoft Office and the ability to work on-site full-time, along with various shift flexibility. Perks include discounts on lodging and endless ski privileges.

Benefits

Free season pass

Discounts on lodging

Food and beverage discounts

Employee events

Qualifications

• Proven experience in a customer service role, preferably within an office environment.
• Strong attention to detail with a track record of producing accurate work.
• Flexibility to work various shifts, including weekends and holidays.

Responsibilities

• Print and distribute Season Passes in accordance with guest purchases.
• Review and approve Season Pass photos, ensuring compliance.
• Prepare and process bulk mailings of Season Passes.

Skills

Customer service experience

Attention to detail

Proficiency in Microsoft Office Suite

Ability to lift up to 50 pounds

Flexibility to work various shifts

Passion for outdoor activities

Tools

Point-of-Sale (POS) systems

Job description

Guest Services Agent – Season Pass Distribution (Full-time Seasonal)

Description

Do you enjoy outdoor adventure? How about meeting like-minded individuals who share a passion for mountain culture? Does a free season pass sound like a good perk to you? If you answered yes to any of these questions, Resorts of the Canadian Rockies is the place you want to work.

We are looking to fill a unique full-time seasonal position of “Guest Service Agent – Season Pass Distribution” out of our Calgary office. This individual will own the project of printing and mailing Season Passes to our valued members. The ideal candidate will have a high level of attention to detail, efficiency and a can-do attitude. This seasonal project will begin now and run until early December! Come join our team and enjoy perks such as discounts on lodging and lessons, endless ski/snowboard privileges, employee events, food and beverage discounts, and much more!

You Will

• Print and distribute Season Passes in accordance with guest purchases.
• Review and approve Season Pass photos via the internal upload system, ensuring compliance with photo standards.
• Accurately verify the status of Season Pass barcodes.
• Prepare and process bulk mailings of Season Passes to guests.
• Collaborate closely with the local IT team to support technical needs related to Season Pass distribution.
• Regularly communicate progress updates on Season Pass printing to the Guest Services Manager.
• Foster a positive and professional office environment through strong collaboration with colleagues, guests, and internal teams.
• Know and adhere to the policies, rules and protocols outlined in the RCR Employee Handbook.
• Know and follow all safe work procedures included in the Safety Management Program.
• Know and comply with all expectations of the Injury Management/Return-to-Work Programs.
• Perform other tasks and duties as assigned.
  
  

You Have

• Proven experience in a customer service role, preferably within an office environment (considered an asset)
• Experience working in computer-based systems (an asset)
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and Point-of-Sale (POS) systems (required)
• Strong attention to detail with a track record of producing accurate, high-quality work (required)
• Previous experience in a resort, mountain, or similar outdoor recreation setting (an asset)
• Flexibility to work various shifts, including weekends, evenings, and holidays
• Ability to work on-site full-time (remote work is not available for this position)
• Capacity to perform prolonged computer-based tasks and lift up to 50 pounds as needed
• A genuine passion for sports, outdoor activities, and mountain environments
  
  

Whether it’s the mountain culture or just a love for skiing or boarding, Resorts of the Canadian Rockies is the place to be. We are an equal opportunity employer and look forward to hearing from all qualified applicants. We thank all applicants for their interest in Resorts of the Canadian Rockies; however only those candidates selected for an interview will be contacted. If you are interested in the position, please apply online with your resume and cover letter.