CA-Manager

Apple Inc.; British Columbia; On-site; CAD 84,000 - 141,000; Full time

Job summary

A leading technology company in British Columbia is seeking a Retail Team Leader to drive store performance and empower team members. The ideal candidate will have substantial leadership experience in retail and a commitment to exceptional customer service. Responsibilities include recruiting and training diverse teams, addressing concerns, and executing operational strategies. A flexible schedule including nights and weekends is required. Attractive compensation and benefits are offered.

Benefits

Comprehensive medical and dental coverage

Retirement benefits

Employee stock purchase opportunities

Formal education reimbursement

Qualifications

• Experience leading others in retail or sales.
• Proficiency in English; French if based in Quebec.
• Ability to work flexible hours including nights and weekends.

Responsibilities

• Lead and empower team members to achieve goals.
• Assist in recruiting and training high-performing teams.
• Ensure exceptional customer service is delivered.

Skills

Leadership in retail

Customer service excellence

Conflict resolution

Communication skills

Job description

Overview

Lead a team, developing and empowering each team member to learn, grow, and achieve performance and developmental goals. Assist with recruiting, training, developing, and retaining a diverse, high-performing team. Actively participate in Floor Leadership by interacting with team members and customers throughout the store, modeling what good looks like, and making sure that business priorities are met and exceptional customer service is delivered. Address customer and team member concerns and escalations, and partner with leadership and key business or People partners when appropriate. Drive business priorities and achieve store performance goals by planning and executing operational strategies within assigned functional areas. Maintain and uphold company policies and procedures, and protect all company assets, including confidential business, customer, team member, and financial information. Perform other tasks as needed. Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn. Demonstrate Apple’s values of inclusion and diversity in daily activities. Be a role model for inclusive leadership behaviors and build, develop, and retain diverse teams. Take action to create a safe, respectful, and inclusive environment for all team members.

Minimum Qualifications

• Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
• Have experience leading others in retail, sales, or a related field.
• Be proficient in written and spoken French if your role is based in Quebec — English is required for roles throughout Canada (sign language supported for both languages).

Preferred Qualifications

• Exceed goals successfully, and persist in accomplishing objectives despite obstacles and setbacks.
• Follow through on commitments and establish mechanisms to encourage others to do the same.
• Instill trust within the team and operate with a high level of integrity.
• Make timely and sound decisions by asking questions and using analytics, experience, and judgment.
• Communicate with excellence, and tailor your communication style to different audiences.
• Develop others through mentorship, coaching, and effective feedback.
• Provide support and guide others through challenges while remaining calm in a fast-paced and constantly changing retail environment.
• Resolve conflict and settle differences in productive ways.

Benefits, Compensation, and Additional Information

At Apple, base pay is one part of our total compensation package and is determined within a range. The base pay range for this role is between $84,400 and $140,700, and your base pay will depend on your skills, qualifications, experience, and location. Apple employees also have the opportunity to become an Apple shareholder through participation in Apple Inc.’s discretionary employee stock programs. Employees are eligible for discretionary restricted stock unit award recommendations, and can purchase Apple Inc. stock at a discount if voluntarily participating in Apple Inc.’s Employee Stock Purchase Plan. Participation in Apple Inc.’s discretionary stock programs is governed by Apple Inc.’s stock plans and agreements and are not part of local employment contracts or compensation. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits. Note: Apple benefit and compensation programs are subject to eligibility requirements and other terms of the applicable plan or program.