Business Systems Engineer

Thumbtack; Canada; Remote; CAD 80,000 - 100,000; Full time

Job summary

A leading home services platform in Canada is seeking a Business Systems Engineer to enhance tools for Sales and Service teams. You'll design integrations primarily involving Salesforce and Genesys, collaborate across departments, and deliver impactful solutions in a dynamic environment. This role requires strong skills in integration concepts, troubleshooting, and effective communication with various stakeholders.

Qualifications

• Working knowledge of APIs and webhooks.
• Ability to build scalable tools or applications.
• Strong troubleshooting skills across integrated applications.

Responsibilities

• Collaborate to gather requirements and deliver technical outcomes.
• Design and maintain integrations between platforms.
• Build and launch pilots or MVPs.
• Administer integrations across the tech stack.

Skills

Integration concepts

APIs

Middleware platforms

Troubleshooting skills

Communication with technical teams

Tools

Salesforce

Genesys Cloud CX

Workato

MuleSoft

Job description

Thumbtack helps millions of people confidently care for their homes.

Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.

About the Business Applications Team

We deliver trusted, scalable, secure services and infrastructure to empower Thumbtack employees with the tools they need to get work done. We partner with the business and own our platform of internal tools throughout their lifecycle -- intake, prioritization, buy/build, implementation, support and retirement.

About the role

As a Business Systems Engineer at Thumbtack, you’ll play a key role in maintaining and evolving the tools and applications that help our Sales and Service teams bring the Thumbtack vision to life. You’ll collaborate with other engineers, product managers, end users, and operations leaders to execute a broad range of projects; everything from backend architecture for partner deals to optimizing conversation routing in our AI Tools.

This role is perfect for someone who’s energized by ambiguity, eager to build experiments and pilots, and excited to drive measurable impact through thoughtful Salesforce design and process innovation. You’ll be part of a team that values fast, iterative execution but without sacrificing quality or clarity.

What you'll do

• Collaborate cross-functionally to gather requirements, refine solutions, and deliver high-quality technical outcomes. Ensure integrations follow best practices for security, scalability, and maintainability.
• Design, build, and maintain integrations between platforms, including Salesforce, BigQuery Genesys and other enterprise tools
• Build and launch pilots or MVPs in fast-moving environments where requirements may still be forming
• Partner with teams like Business Operations, Product, Data Engineering, and Data Science to translate business needs into scalable, measurable solutions.
• Administer, support, and extend integrations across a broad and growing tech stack. Consisting primarily of Salesforce and Genesys Cloud CX, but also including Pardot, Workato, Ironclad, Datagroomr, Observe.AI, and conversational AI platforms.
• Collaborate with Product and Engineering on backend systems and integrations to automate business workflows and enable AI powered automation.
• Drive best practices around data hygiene, user access, and documentation, while staying current on platform releases and AI-driven tooling.

In order to be successful, you must bring

• Working knowledge of integration concepts like APIs, webhooks, event-driven integration architecture, and authentication frameworks (e.g. OAuth) with hands-on experience using a middleware platform (e.g., Workato, MuleSoft) to manage connections between applications.
• An understanding of what it means to build high-quality, maintainable, scalable tools or applications -- and you enjoy doing it.
• The ability to break down complex problems rigorously and understand the tradeoffs needed to deliver great, impactful tools and applications on aggressive timelines.
• You’re comfortable communicating about your work with both technical and non-technical team members, including engineers, product managers, designers, analysts and end users.
• Strong troubleshooting and diagnostic skills, with the ability to systematically identify and resolve complex issues that span multiple integrated applications.

Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.

Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: [e-mail] .

If you are a California resident, please review information regarding your rights under California privacy laws contained in Thumbtack’s Privacy policy available at https://www.thumbtack.com/privacy/ .

We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes.