Business Systems Analyst (ITSM, BMC)

Flexstaf IT; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading IT staffing firm in Ontario is hiring a Business Systems Analyst (Level 4) to develop and implement solutions. Candidates should have experience with BMC products or ServiceNow and be adept in Remedy development. Responsibilities include ticket brokering using SOAP and REST APIs and designing CMDB solutions. The role may involve working with container platforms like Kubernetes and Jenkins. This position is integral for those looking to take charge in IT service management and integration initiatives.

Qualifications

• At least 1 year of experience in Remedy development.
• Strong hands-on experience in building service requests using DWP Catalogue.
• 3+ years of experience in configuring ITSM functionalities.

Responsibilities

• Understand customer integration needs and develop solutions using SOAP and REST API.
• Design data load for CMDB and other foundation elements.
• Conduct requirement analysis for ITSM modules.

Skills

Experience with BMC products

ServiceNow

Remedy development

Hands-on experience with DWP Catalogue

Configuring ITSM modules

Understanding customer integration needs

Tools

Kubernetes

OpenShift

Jenkins

Job description

Business Systems Analyst (Level 4)

Must-Have Skills:

• Clearance Requirement: Secret Must Have
• Manager Note: Apart from the below skill sets, the client is looking for experience with BMC products or candidates who have experience working with competition (ServiceNow, Microsoft SCOM, IBM Maximo)

Business Systems Analyst:

At least any 3 criteria to be met (i.e. Remedy development, CMDB, DWP)

• At least 1 year of experience in remedy development (remedy AR system workflow, such as Active links, filters, menus, forms, escalations, etc.) in recent years
• At least 1 year of experience hands‑on building service request using DWP Catalogue (SNOW Equivalent End User Portal)
  • If ServiceNow, understanding of Digital Workplace Catalogue and Digital Workplace
• Developing BMC CMDB solution (i.e. class structure, concepts of reconciliation and normalization). If ServiceNow, concepts for class, reconciliation etc.
• Ability to understand customer integration needs and develop in the following areas

• Ticket brokering using SOAP and REST API
• Design data load for foundation and/or CMDB, understanding Atrium Integrator (previous experience developing is desirable)

• 3+ years of experience in configuring all out‑of‑the‑box functionality of Incident, Problem, Change, including foundation data, assignment rules, templates etc.
• Ability to do requirement analysis in ITSM modules

• For SaaS & on‑prem container projects: Container platform (Kubernetes, OpenShift, AWS), Jenkins & related experience is a plus
  • BMC HDM experience is a plus
• Understanding RSSO (Remedy Single Sign‑On) capabilities is a plus
  • i.e. SAML, OAuth
• Chatbot and agent chat familiarity is a plus
• BMC BWF (Business Workflow) familiarity is a plus

FSIN