Business Systems Analyst — Drive Scalable, Cross-Functional Solutions

MealSuite; Cambridge; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A foodservice technology company in Canada is seeking a Business Systems Analyst to document processes and support system changes. This role involves working closely with cross-functional teams to improve efficiency and alignment across departments. The ideal candidate has over 3 years of experience in a similar role and knowledge of CRM and ERP systems. Benefits include unlimited paid time off, retirement savings support, and a hybrid working model, fostering work-life balance and career development.

Benefits

Unlimited paid time off

Retirement savings support

Health benefits

Hybrid flexibility

Work-life balance

Equity program participation

Career development opportunities

Positive community impact

Qualifications

• 3+ years of experience as a Business Systems Analyst, Business Analyst, or similar role.
• 2+ years of experience supporting system or process change initiatives in a SaaS or technology-enabled organization.
• Strong understanding of business needs and change management practices.

Responsibilities

• Document current-state processes and identify improvement opportunities.
• Facilitate requirement-gathering sessions and translate needs into functional requirements.
• Support testing, validation, and rollout of system changes.

Skills

Documenting business processes

Understanding of business systems concepts

Translating business needs

Cross-functional teamwork

Familiarity with SaaS environments

Tools

SalesForce

ZenDesk

Job description

A foodservice technology company in Canada is seeking a Business Systems Analyst to document processes and support system changes. This role involves working closely with cross-functional teams to improve efficiency and alignment across departments. The ideal candidate has over 3 years of experience in a similar role and knowledge of CRM and ERP systems. Benefits include unlimited paid time off, retirement savings support, and a hybrid working model, fostering work-life balance and career development.