Business Solutions Specialist

Equitable Life of Canada; Southwestern Ontario; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A Canadian mutual company is seeking a Business Solutions Specialist to enhance operational efficiency through advanced solutions using Microsoft Power Platform and other tools. The role includes leading design and development initiatives, managing Agile projects, and collaborating closely with business sponsors. The ideal candidate will have strong expertise in automation, analytical skills, and a commitment to continuous learning. This is a hybrid position requiring onsite work in Waterloo, Ontario, with competitive benefits and a supportive culture.

Benefits

Incentive pay

Annual salary reviews

Employer-paid benefits

Pension matching

Competitive vacation plus one paid volunteer day

Qualifications

• Demonstrated expertise in developing complex solutions with Excel, VBA, PowerApps, PowerBI, PowerAutomate and Copilot.
• Experience integrating AI‑driven automation and conversational agents into business workflows.
• Proven track record as an out‑of‑the‑box problem solver.

Responsibilities

• Lead design, development, and deployment of advanced Power Platform solutions.
• Manage project delivery using Agile methodologies.
• Collaborate with business sponsors to define requirements.
• Champion automation and digital transformation initiatives.

Skills

Excel

VBA

PowerApps

PowerBI

PowerAutomate

Copilot

Agile methodologies

Analytical skills

Education

Computer Science degree or equivalent

Job description

At Equitable, we believe work should be a place where you feel supported, inspired, and empowered to grow. In our caring and collaborative environment, your curiosity is encouraged, your passion is recognized, and your contributions truly matter. Together, we create meaningful impact, for our clients, our communities, and each other.

The Opportunity:

At Equitable, we believe great things happen when we work together. We’re a Canadian mutual company driven by purpose - putting people first and helping Canadians protect today and prepare for tomorrow. If you’re passionate about making a difference and growing your career in an inclusive and collaborative environment, we’d love to hear from you. Our culture is built on care, passion and curiosity. We put people above all else, strive to be our best and welcome new ideas to deliver positive outcomes.

We are looking for a Business Solutions Specialist to join our Group Enablement team. As a member of the Group Enablement team, this role drives innovation and operational efficiency by architecting and delivering advanced solutions using Microsoft Power Platform (PowerApps, PowerAutomate, PowerBI, PowerPages), Excel, VBA, and Copilot agents. The specialist will proactively identify business challenges, design creative solutions, and lead the development and deployment of intelligent automation and analytics tools. This role requires a forward‑thinking mindset, leveraging the latest in low‑code/no‑code and AI technologies to transform business processes and deliver measurable value.

Join one of the region’s top employers and be part of something that truly makes a difference.

Work Arrangements:

This is a hybrid role. You will work in our office in Waterloo, ON a minimum of two (2) assigned, consecutive days every other week, plus a fifth (5th) assigned day per month. You are welcome to work from the office more than the minimum requirement and there may be some roles that are required to work in our office more than the minimum requirement.

What you’ll do:

• Lead the end‑to‑end design, development, and deployment of advanced Power Platform solutions, including: PowerApps, PowerAutomate flows, PowerBI dashboards, and Copilot agents.
• Manage project delivery using Agile methodologies, ensuring rapid prototyping, iterative development, and continuous improvement.
• Collaborate with business sponsors to define requirements, set expectations, and deliver solutions that exceed business objectives.
• Champion automation and digital transformation initiatives, identifying opportunities to replace manual processes with intelligent, scalable solutions.
• Provide expert‑level support for existing applications, while continuously seeking opportunities to enhance functionality and user experience.
• Ensure robust testing, documentation, and change management practices are followed, maintaining operational risk controls and compliance.
• Proactively pursue continuous learning and professional development to stay current with emerging technologies, including advancements in AI, Copilot, and new features within the Microsoft Power Platform suite.
• Actively share expertise and best practices with team members, fostering a collaborative environment that encourages skill development and innovation.
• Provide technical support to manage data manipulation of inbound claim takeover history files that are received in various file formats.

What you’ll bring:

• Demonstrated expertise in developing complex solutions with Excel, VBA, PowerApps, PowerBI, PowerAutomate and Copilot agent creation.
• Experience integrating AI‑driven automation and conversational agents (Copilot) into business workflows.
• Ability to work with minimal supervision, managing time effectively to meet deadlines.
• Superior analytical and problem‑solving skills to quickly understand needs, simplify the complex, and identify right‑sized solutions.
• High attention to detail and commitment to quality assurance and testing protocols.
• Effective communicator, able to translate technical concepts for non‑technical audiences and produce clear, actionable documentation.
• Proven track record as an out‑of‑the‑box problem solver, able to conceptualize and deliver innovative solutions to unique business challenges.
• Experience working in Agile environments and collaborating with business analysts, subject‑matter experts, and cross‑functional teams.
• Experience as a Business Analyst is an asset.
• Computer Science degree or equivalent education is an asset.

What’s in it for you:

• Career Growth: Regular learning sessions and development opportunities.
• Total Rewards: Incentive pay, annual salary reviews, employer‑paid benefits and pension matching.
• Time Away: Competitive vacation plus one paid volunteer day each year.
• Flexibility: Healthy work‑life balance with employee wellness always top of mind, complemented by a “dress for your day” approach.

At Equitable, we’re committed to fair pay and an inclusive, accessible hiring experience. If you need accommodations or alternative formats at any stage, just reach out to us at [e-mail]. We’re happy to help.

Your base pay will be based on your skills, qualifications, experience and education. In addition to your salary, this role is eligible for a discretionary annual incentive award tied to business performance, plus a wide range of competitive benefits.

If you’re selected to move forward, our Talent Acquisition team will walk you through all the details of our total rewards program, so you know exactly what’s included.

Reports To:

Director, Enablement and Business Architecture

Department: Group Enablement

Term: Permanent Full‑Time

This position is open because of an existing vacancy, and we’re looking forward to finding the right person to join our team.