business general manager

Digital Links Golf Studio; Calgary; On-site; CAD 50,000 - 60,000; Full time

Job summary

A premier golf simulation facility in Calgary is seeking an experienced General Manager to oversee daily operations and lead its team. The ideal candidate will have strong leadership skills and a passion for hospitality and customer service. Responsibilities include managing studio operations, staff training, and revenue growth across various service areas. This full-time position offers a competitive salary between $50,000 to $60,000 annually, with opportunities for professional growth.

Qualifications

• Proven leadership experience in golf, hospitality, recreation, or customer‑focused environments.
• Strong operational, organizational, and financial management skills.
• Entrepreneurial mindset with the ability to adapt and grow with the business.

Responsibilities

• Oversee day‑to‑day studio operations.
• Recruit, train, and lead a high‑performing team.
• Manage inventory, ordering, and cost control for food and beverage.

Skills

Leadership experience in hospitality

Operational management

Communication

Relationship-building

Education

PGA of Canada Teaching Professional or pursuing PGA designation

Tools

Golf simulator technology

POS systems

Job description

General Manager

Digital Links Golf Studio, located in the heart of the West District community in Calgary, AB, offers a premier environment for both players and guests. Our facility features three state‑of‑the‑art TrackMan simulators, a welcoming bar and lounge area, and a commitment to delivering a comfortable, enjoyable, and customer‑focused atmosphere.

About Us

Digital Links provides an outstanding guest experience through high‑quality golf simulation, top‑notch hospitality, and a friendly team dedicated to property excellence.

About the Role

We are seeking a driven, hands‑on General Manager to lead all aspects of studio operations. This role is ideal for a confident leader with strong hospitality and business instincts who is passionate about golf, customer experience, and team development. The position offers significant growth, including the potential to expand into a teaching professional role as the business grows. Preference will be given to PGA of Canada Teaching Professionals or candidates pursuing their PGA designation.

Key Responsibilities

• Oversee day‑to‑day studio operations, including staffing, scheduling, leagues, events, simulator bookings, and food and beverage service.
• Recruit, train, and lead a high‑performing team, fostering a culture of professionalism, accountability, and exceptional service.
• Develop and manage staff schedules to balance guest demand, operational efficiency, and labor costs.
• Ensure simulator technology, equipment, and facilities are well maintained and operating at a high standard.
• Uphold cleanliness, safety, and operational standards in compliance with Alberta regulations and company expectations.
• Manage inventory, ordering, and cost control for food, beverage, and operational supplies.
• Implement performance management practices, including coaching, feedback, and staff development.
• Maximize simulator availability and booking during high‑demand periods.
• Coordinate lesson scheduling, junior programs, and instructional offerings in alignment with business needs.
• Continuously evaluate simulator usage and adjust programming to optimize bay utilization and revenue.
• Set and model exceptional guest service standards across all areas of the studio.
• Build strong relationships with guests, members, instructors, and local golf organizations.
• Resolve guest concerns professionally and proactively to maintain a positive brand reputation.
• Support marketing initiatives that drive bookings, memberships, leagues, and instructional programs.
• Grow participation in leagues, events, and lessons through programming and community engagement.
• Encourage and manage customer feedback, reviews, and testimonials.
• Monitor budgets, sales performance, and key operational metrics.
• Drive revenue growth across simulator bookings, instruction, leagues, food and beverage, and merchandise.
• Report regularly on business performance, challenges, and opportunities.

Qualifications

• PGA of Canada Teaching Professional preferred; candidates working toward PGA designation will be strongly considered.
• Proven leadership experience in golf, hospitality, recreation, or customer‑focused environments.
• Strong operational, organizational, and financial management skills.
• Excellent communication and relationship‑building abilities.
• Comfortable working with golf simulator technology, POS systems, and scheduling tools.
• Entrepreneurial mindset with the ability to adapt, problem‑solve, and grow with the business.

Job Details

• Location: Calgary, AB
• Work Location: On‑site
• Salary: $50,000 to $60,000 per year
• Terms of Employment: Full time
• Starts as soon as possible
• Vacancies: 1