Business Development Manager

Canon Canada; Brampton; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading technology company located in Brampton is seeking a Business Development Manager to build and lead their Customer Success & Lead Generation department. The ideal candidate will possess strong leadership abilities and extensive call centre experience, ensuring that their team meets lead targets. You will be responsible for establishing processes, developing marketing partnerships, and coaching team members. This is an excellent opportunity for a dynamic individual to drive success in a collaborative environment.

Benefits

Comprehensive health coverage

Life insurance

Vacation and Paid Personal Time

Tuition Assistance Program

Employee referral program

Community involvement

Qualifications

• 5-8 years of call centre experience with at least 3 years of supervisory experience.
• Superb analytical skills to effectively reach prospects and create efficient processes.
• Excellent project and process management skills are essential.

Responsibilities

• Lead and develop a team of Customer and Lead Representatives to meet KPIs and sales quotas.
• Establish frameworks for success including training and best practices.
• Collaborate with Marketing to align campaign objectives.

Skills

Leadership

Analytical skills

Project management

Bilingual (French and English)

Education

Post-Secondary education

Tools

Pardot

Salesforce

Call Automation

Job description

Overview

Business Development Manager

We’re looking for a dynamic and high performing Business Development Manager to join our growing team! You will be building the Customer Success & Lead Generation department from the ground‑up and will be responsible for ensuring your team meets lead targets and objectives. The ideal candidate will be creative, collaborative, and have the ability to coach and develop their team to ensure they meet potential targets while establishing and maintaining teleprospecting processes and materials.

Responsibilities

• Lead a team of Customer and Lead Representatives and ensure that they meet their KPIs and sales quotas
• Establish the framework for Customer Success and Lead Generation team, which includes developing training, KPIs, best practices, and department processes in order to ensure success
• Execute monthly business plan reviews with Sales Representatives and Management
• Establish and revise scripts, questions, and email templates for teleprospecting
• Build partnerships with Marketing to ensure that all stakeholders are aligned with achieving campaign objectives and provide recommendations for future campaign
• Ensure team members maintain Salesforce records and communicate leads accordingly to Field Sales Representatives

Qualifications

• Post‑Secondary education
• Bilingual in French and English is an asset
• 5‑8 years of call centre experience with at least 3 years of supervisory experience
• Superb analytical skills to plan call cadence to reach prospects efficiently, and create efficient processes
• Ability to manage tasks of the team and ensure that employees meet their KPIs
• Excellent project and process management skills are required to create and implement efficient teleprospecting processes
• Experience with Pardot, Salesforce, and Call Automation

WHAT’S IN IT FOR YOU

BENEFITS

• Comprehensive health coverage plan that includes medical, dental and vision
• Life insurance, disability and wellness programs
• Vacation, Paid Personal Time and Sick days
• Matching RRSP contribution & Profit Sharing Program
• Tuition Assistance Program for professional continuing education
• Discounts on Canon products, retailers, memberships and more!

EMPLOYEE PERKS

• Employee referral program
• Inspire Program, online peer‑to‑peer recognition for redeemable points on hundreds of products
• Community involvement