Business Analyst-Cyber Security

Bell Canada; Ottawa; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A leading telecommunications company in Ottawa seeks a Business Analyst focused on cybersecurity initiatives. The role involves collaborating with internal and external stakeholders to deliver security solutions, requiring strong communication skills and Government security clearance. This position offers a hybrid work model and competitive compensation, with extensive benefits to support employee well-being.

Benefits

Medical, dental, vision and mental health benefits

35% discount on Bell services

Comprehensive compensation package

Qualifications

• Experience in business analysis, collecting and documenting requirements.
• Ability to manage multiple projects with changing priorities.
• Proven problem-solving abilities in complex environments.

Responsibilities

• Collaborate with teams to define detailed business requirements.
• Facilitate application demonstrations and work sessions.
• Support development of a prioritized product backlog.
• Engage with solution teams in daily activities.
• Write user procedural documentation related to customer interactions.

Skills

Business analysis

Excellent communication skills

Problem-solving

Organized and detail-oriented

Bilingual (English and French)

Tools

Gitlab

Job description

At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It’s all developed and delivered by the members of #TeamBell and we’re always on the lookout for people with great skills and experiences.

We value diversity and provide a supportive, inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have – making every day better for people as they connect, work, learn and play. Join us. You belong at Bell.

Become an integral part of our Customer Experience team, where you will be at the forefront of shaping our customer journeys. You will build on Bell’s Strategic Imperative to Champion Customer Experience and reinforce our commitment to put the customer first in everything we do. Design innovative, customer-centric processes, policies, products and services, while upholding our Customer-First Commitments to make it easier for customers to do business with Bell. As part of our team, you will be at the heart of our customer experiences.

We are seeking a highly skilled Business Analyst with a strong focus on cybersecurity initiatives. This individual will be part of the Government of Canada delivery team that is accountable for the successful delivery of the security solutions for the Bell Business Markets (BBM) team. As a Cyber Security BA, you will engage with a variety of stakeholders and work cross-functionally with other product owners, solution specialists, developers, and management to deliver excellence within our program. You will assist in guiding both product and development teams in defining, developing, and deploying security focused solutions that meet and exceed customer expectations. You will work with teams to ensure that best practices for process and quality standards are maintained to foster a culture of “enhanced security solutions” within the organization.

Note: A Government of Canada PSPC security clearance at level SECRET (Level II) is required for this role.

Key Responsibilities

• Collaborate with both internal and external teams, partners and stakeholders to decompose high-level information into detailed business requirements
• Facilitate work sessions, focus groups, and coordinate/conduct application demonstrations as required
• Contribute to the quality of design and implementation by identifying risks and issues and effectively managing and communicating them to all stakeholders
• Support the development of a prioritized product backlog, including the development of user stories, acceptance criteria and scenarios from which the development team can use to start building software applications
• Engage in day-to-day activities with the solution teams as required, including attending daily scrum meetings, leading refinement sessions, engaging with the development team, and providing direction/focus
• Provide support for customer issues and follow up on a timely basis to ensure the problem has been resolved
• Make recommendations that go beyond the initial requests
• Provide input to the test plans, sign off on test cases, and actively participate in end-to-end (E2E) and User Acceptance Testing (UAT) to ensure customer confidence in our solutions
• Write and edit user procedural documentation such as user guides and training manuals related to the build of portals that facilitate Bell interactions with their customers across contracts and platforms
• Perform quality control checks and concisely document problems and their resolution in the ticketing system

Critical Qualifications

• Experience in business analysis - collecting, documenting and articulating requirements via tools such as Gitlab
• Excellent communications skills, both written and verbal
• Highly organized, detail-oriented and able to manage multiple projects with aggressive timelines and changing priorities
• Ability to work with change/ambiguity in a competitive environment where priorities change frequently
• Proven problem-solving ability with complex, technical and abstract concepts
• A team player with the confidence to challenge and escalate when necessary
• Government of Canada, Secret clearance is required and eligibility to obtain and undergo additional screening and background checks
• Bilingualism (English and French) is an asset for interaction with internal and external stakeholders
• Previous experience in the telecommunications industry and Government of Canada contracts is an asset

#EmployeeReferralProgram

Adequate knowledge of French is required for positions in Quebec.

Position Type: Management

Job Status: Regular - Full Time

Work Arrangement: Hybrid

Application Deadline: 10/03/2025

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a Bell office for a minimum of 3 days a week. Bell offers flexibility in work hours based on business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

We offer a comprehensive compensation package that includes a competitive salary and a range of benefits to support the well-being of you and your family. As a Bell team member, you’ll have access to medical, dental, vision and mental health benefits, plus a 35% discount on Bell services and exclusive partner offers.

Bell is committed to an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong. We encourage anyone who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or [e-mail]. If you have questions or feedback regarding accessibility at Bell, complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

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