Business Analyst

Alberta Health Services; Edmonton; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A healthcare organization in Canada is seeking an experienced Business Analyst to optimize business processes and IT solutions within the Community Care Services portfolio. You will collaborate with stakeholders to drive healthcare initiatives and ensure alignment with strategic objectives. The ideal candidate has strong time management skills, experience in process improvements, and a proven ability to lead discussions among diverse teams. Join us to make a significant impact in the evolving healthcare landscape.

Qualifications

• Proven experience building stakeholder consensus.
• Strong ability to facilitate discussions among diverse groups.
• Experience leading process improvement or business transformation initiatives.

Responsibilities

• Act as a liaison between stakeholders and business operations.
• Assist in coordinating ongoing and upcoming projects.
• Support development and optimization of IT systems.

Skills

Stakeholder consensus building

Process improvement initiatives

Time management

Collaboration in team environments

Attention to detail

Education

Post-secondary degree in a related field

Tools

JIRA

Microsoft Excel

Visio

Job description

Your Opportunity

As an experienced professional with a strong understanding of how business processes can be optimized, you will play a key role in transforming the way clinical programs leverage existing IT solutions for delivery of care within the IT Community Care Services portfolio. Review of optimization for workflows through system integration, configuration, and process improvements will be key in supporting transition to operations and aligning IT systems with evolving healthcare needs. As a Business Analyst, you will act as a liaison between clinical programs and business operations, ensuring that deliverables align with both strategic objectives and operational needs. In this role, you will be instrumental in coordinating ongoing and upcoming projects, continuous improvement initiatives, helping to drive efficiency, effectiveness, and innovation across a wide range of healthcare programs. You will collaborate with various teams and stakeholders involved in critical health initiatives to elicit requirements, define scope, plan tasks, and prioritize initiatives to ensure successful execution and alignment with business objectives. You will support ongoing development and optimization efforts for IT systems, helping to ensure all solutions deliver sustainable value. This position offers flexibility regarding location within the Province of Alberta, with the successful candidate having the opportunity to discuss location options with the hiring manager at the time of appointment.

Description

As a Business Analyst, you will work as a liaison among stakeholders in order to understand the structure, policies and operations of an organization, and to recommend solutions that enable the organization to achieve its goals. You will interpret client needs, assess requirements and identify solutions to non-standard issues and requests, provide advice and direction to clients, and contribute to solutions by providing input into strategy, workflows and delivery for assigned projects and programs.

• Transition Company: Health Shared Services
• Classification: Business Analyst
• Union: AUPE GSS
• Unit and Program: IT Community Care Services
• Primary Location: CN Tower
• Location Details: Eligible to work remotely within Alberta
• Multi-Site: Multisite
• FTE: 1.00
• Posting End Date: 22-DEC-2025
• Employee Class: Regular Full Time
• Date Available: 19-JAN-2026
• Hours per Shift: 7.75
• Length of Shift in weeks: 2
• Shifts per cycle: 10
• Shift Pattern: Days
• Days Off: Saturday/Sunday
• Minimum Salary: $38.54
• Maximum Salary: $52.03
• Vehicle Requirement: Not Applicable

Required Qualifications

Completion of a post‑secondary degree in a related field, or equivalent level of education and experience.

Additional Required Qualifications

Proven experience in building consensus and gaining the cooperation of stakeholders, including management, clinicians, and cross‑functional teams, to drive business objectives. Ability to facilitate productive discussions among diverse groups. Experience in leading or supporting process improvement initiatives or business transformations to optimize workflows, enhance efficiency and align operations with strategic goals. Strong time management skills with the ability to set and meet deadlines, adapt to shifting priorities, and work independently with minimal supervision. Ability to collaborate effectively in a team environment, with experience in coordinating cross‑functional teams to achieve business outcomes. Experience in implementing, optimizing, and supporting business solutions, including vendor‑managed systems, to enhance organizational processes and improve service delivery. Experience with change management processes and supporting business users through transitions and new system implementations. Strong attention to detail, with the ability to identify potential risks and mitigation strategies in development.

Preferred Qualifications

Experience in Connect Care an asset. Knowledge of software development lifecycles and familiarity with tools for requirements tracking (e.g., JIRA). Experience working in an Agile or hybrid environment. Proficiency in using business analysis tools such as Microsoft Excel, Visio, or business intelligence platforms. Experience with business process modeling, workflow analysis, and process optimization techniques.