Business Analyst

Smart Energy Water; Calgary; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leader in cloud-based solutions located in Calgary is seeking an Analyst, Product Delivery to support product decision-making and documentation. Responsibilities include analyzing data and collaborating with product and engineering teams to ensure workflow integrity and project success. The ideal candidate will have 3-5 years of experience in a SaaS environment, strong communication skills, and proficiency in SQL and Excel. This full-time, permanent role offers a dynamic work environment focused on innovation and growth.

Qualifications

• 3–5 years of experience in a product analyst role in a SaaS environment.
• Understanding of AI tools.
• Experience with payment solutions is highly preferred.

Responsibilities

• Analyze business and technical data to support product decision-making.
• Author functional and technical documentation.
• Collaborate with product managers and engineering teams.

Skills

SQL

Excel

Power BI

Technical writing

REST APIs

Strong communication skills

Education

Bachelor of Arts or Bachelor of Science

Tools

JIRA

Microsoft Office

Visio

Tableau

Job description

Analyst, Product Delivery

Smart Energy Water

Calgary Canada onsite 5 days a week

Visit our website: www.sew.ai

Full time permanent

About SEW

Smart Energy Water (SEW) is the leading provider of cloud-based digital platforms that empower global energy, water, and gas providers. Our innovative AI-, ML-, and IoT-powered solutions deliver world-class Customer Experience (CX) and Workforce Experience (WX) platforms—helping billions of people Engage, Empower, and Educate themselves to save energy and water.

Quick Highlights:

• 420+ global clients across the U.S., Europe, Canada, Australia, the Middle East, and Asia Pacific
• 1,550+ employees and growing rapidly
• Millions of users engaged monthly
• 150+ industry awards and global recognition from Forbes, Wall Street Journal, and LA Times

Searching for your dream job? We are a true global company that values building meaningful relationships and maintaining an enthusiastic work environment while fostering innovation and creativity. At SEW, we believe that everyone contributes to our success, and in return, we provide opportunities for them to learn new skills and build a rewarding professional career.

Responsibilities

• Analyze business and technical data to support product decision-making and implementation mapping
• Author clear, concise, functional, and technical documentation, including user story, API specifications, process flows, and data mappings
• Collaborate with product managers, delivery leads, and the product engineering team to refine requirements and test scenarios
• Assist with validating payment workflows and transaction data integrity
• Support integration planning and QA with client data and test scenarios
• Collaborate with SEW’s Product and Engineering teams to fill feature gaps, address defects discovered in UAT, and complete necessary data migration
• Build dashboards and reports to support go-live success and post-implementation analysis

Overall Experience

• 3–5 years of experience in a product analyst, business analyst, or implementation analyst role in a SaaS environment
• Understand how to prompt and use AI tools
• JIRA and related tools
• Strong proficiency in SQL, Excel, and/or BI tools (e.g., Power BI, Tableau)
• Excellent technical writing and documentation skills
• Familiarity with REST APIs, JSON, and integration patterns
• Experience with payment solutions and financial data is highly preferred
• Utility background is a plus
• Bonus: Experience working with utility billing systems or ERP platforms
• Solid background in managing technical software product/application and integration implementations
• Experience in software development/network architecture/security protocols
• Sound working knowledge of Microsoft Office, Visio, and Microsoft Project-Required
• Possess a general understanding of the appropriate domain technologies and processes (e.g., document management, change management, schedule management, etc.)

Business Skills Required

• Ability to plan, organize and manage multiple technical projects simultaneously
• Strong ability to track and forecast project financials
• Superior professional presence with excellent verbal and written communication skills
• Excellent time management and organizational skills
• Must be versatile to manage project stakeholders and a background in developing and maintaining effective communication with executive level stakeholders
• Strong interpersonal skills and ability to deal effectively in a team environment
• Strong group facilitation, mediation and conflict resolution skills
• Highly process driven and detail oriented. Ability to gather requirements and manage detailed project timelines; Able to operate independently on integration initiatives and coordinate work streams across distributed teams.
• Aptitude and ability for learning new technologies and highly complex systems quickly
• Self-motivator with strong communication skills
• Bachelor of Arts or Bachelor of Science from an accredited university. Master’s degree preferred. Coursework in analytical or critical thinking-intensive subjects (Relevant degrees: Computer Science, Mathematics, Management Information Systems, Industrial Engineering, Engineering Management, etc.)

"SEW is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law".