Brokerage Representative I

Ups; Remote; CAD 100,000 - 125,000; Full time

Job summary

A logistics company in Richmond, BC is seeking a full-time Customs Coordinator to handle customs clearance for shipments and assist clients with documentation. The role involves data entry, communication with customs, and requires 6 months to 2 years of experience. Candidates must hold a high school diploma and possess basic computer skills. Bilingualism is required for applicants in Quebec. The position offers a starting pay of $17.75 per hour with flexible working hours.

Qualifications

• 6 months to 2 years of experience in a relevant field.
• Bilingualism required – intermediate level (Quebec only).
• Basic knowledge of customs operations, laws and regulations.

Responsibilities

• Process customs clearance and confirm declarations for shipments.
• Handle delivery services and gather necessary documentation.
• Answer standard questions and requests from customers.

Education

High school diploma

Tools

CCBS system

Job description

Primary Job Posting Location

Richmond, British Columbia Canada

Job Summary

To process customs clearance (release) and/or confirm declarations for repetitive and non‑complex shipments, guided by the CCBS system and personal skills.

Clients (Internal/External): Import Operations, Support Services, Consulting, Inbound Services, Sales, etc., as well as all customs clients and partners.

Specific Output or Services

• Customs release and/or confirmation of declarations for repetitive and non‑complex shipments using the client’s profile in the CCBS system (create or modify line codes/classifications).
• Handle delivery services and/or import permit requests when required and/or gather and submit proper documentation to government authorities.

Job Type

Full‑Time / Permanent

Workdays: Monday to Friday (must be able to work all 5 days of the week)

Shift Hours: 9:00 AM – 5:00 PM PST (must be able to work a minimum of 40 hours per week)

Shift Duration: 8 hours per day (requires flexibility with start and finish times)

Work Location: 7451 NELSON ROAD RICHMOND, BC V6W 1G3 Canada (REMOTE)

Starting Pay: 17.75 per hour

Key Responsibilities and Duties

• Data entry (open customer files, validate information, credit and invoicing).
• Collect supplementary information or documentation from customers, drivers, customs, and other offices when required.
• Identify discrepancies in customer profiles.
• Answer standard questions and requests from customers, drivers, customs, and other offices.
• Work as a team member with other stakeholders: clients, UPS SCS employees, carriers, and inbound agents.

Requirements

• 6 months to 2 years of experience.
• High school diploma.
• Bilingualism required – intermediate level (Quebec only).
• Basic knowledge of customs operations, laws and regulations, and other government departments.
• Basic understanding of the HS system.
• Basic computer skills.

Additional Information

• The last day to apply for this position is January 20th, 2026 (11:59 PM EST).
• Applications must include an updated resume.

UPS is a diverse and equal opportunity employer. Accommodations are available, on request, for candidates with disabilities taking part in the recruitment process. If you are selected to participate in the recruitment process, please advise if you require accommodation for a disability.