Branch Supervisor

Electrozad; Peterborough; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading distributor in Canada is seeking a Branch Supervisor for its Peterborough location. In this role, you will oversee branch operations, lead a team to provide exceptional customer service, and ensure operational efficiency. The ideal candidate will have 5-10 years of relevant experience in Operations and excellent leadership abilities. Strong familiarity with Ontario Health & Safety is essential. This position offers a competitive salary and comprehensive benefits, including a flexible benefits program and tuition reimbursement.

Benefits

Flexible benefits program

Employee Assistance Program

Tuition Reimbursement

Employee Discounts

Company paid Life Insurance

Qualifications

• 5-10 years related experience in Operations, preferably in Distribution.
• Familiarity with Ontario Health & Safety.
• Strong leadership and customer service abilities.

Responsibilities

• Supervise and direct staff for optimum customer service.
• Ensure efficiency and branch goals are met.
• Handle branch administrative and operational responsibilities, including inventory management.

Skills

Leadership skills

Customer service

Operational management

Communication

Education

University/College education

Tools

Microsoft Office

Job description

For our Peterborough location, the Branch Supervisor is responsible for the provision of professional, quality customer service through effective use of organizational, leadership skills, product knowledge, operational and administrative processes. The primary focus is to provide branch operational excellence that exceeds our customer expectations. Participating in establishing and maintaining the goals and objectives set for the branch. Supervising and encouraging optimal performance of all direct reports. Ensuring a safe and comfortable working environment.

Major Responsibilities

• Supervise and direct Counter, Administrative and Warehouse Staff to provide optimum service to our customers - timely delivery, quick & efficient service with the intent of growing our business.
• Ensure staff are working together to achieve optimum efficiency and branch goals. This includes coordinating support from the Inside Sales Team when assistance is required in other branch functions such as counter, administrative and warehouse.
• Review daily workload and assign tasks/responsibilities accordingly.
• Hold staff accountable by dealing with non-conformance issues on a timely basis.
• Responsible for branch administrative and operational responsibilities, ensure they are performed on a timely basis.
• processing of customer returns and credits.
• vendor returns (paperwork processing).
• defectives.
• yearly returns.
• freight claims.
• tracking and resolving customer shipping errors.
• filling of all paperwork.
• Have a thorough knowledge of the Gescan Occupational Health and Safety Program and ensure it is being followed by staff and customers. Includes:
• Holding monthly OH&S meetings and ensure meeting minutes are posted.
• Ensure OH&S board is kept up to date and appropriate number of staff hold valid first aid certifications.
• Forklift drivers hold valid forklift certifications.
• Ensure all branch employees are trained and follow approved branch processes, policies and procedures and meet customer service and product knowledge standards.
• Responsible for inventory management: Cycle counts, inventory accuracy and inventory loss.
• Ensure branch is kept clean and product is organized and well merchandised including displays.
• Responsible to ensure all warehouse and office equipment is maintained on a regular basis as well as ensuring damages to all equipment and shelving/racking are dealt with promptly.
• Help identify solutions to issues that may affect the service, efficiency, and productivity of the branch.
• Resolve day to day personnel issues where supervisory decisions are required and notify management appropriately.

Skills, experience and qualification required

• 5-10 years related experience in Operations required (preferably in Distribution).
• Ontario Health & Safety experience.
• University/College education preferred.
• Knowledge of Microsoft office required.

Benefits & Perks

We offer a competitive salary, plus a full set of benefits, including:

• Flexible benefits program allowing you to choose from options that best fit you and your dependents’ needs. Benefit options include: Medical, Dental, Vision, Health Spending Account & RRSP matching.
• Employee Assistance Program, Tuition Reimbursement, Employee Discounts and a career path.
• Regardless of your benefits program, you will receive company paid Life Insurance, and employee paid disability.

More information on Electrozad

• Website: https://www.electrozad.com/careers
• Facebook
• LinkedIn

Sonepar places the planet and diversity and inclusion at the core of its vision driving our business ethos.

Today, Sonepar is the leading distributor of energy-efficient products, pioneering the energy transition and making sustainability a priority. At Sonepar, we firmly believe that every action is crucial in safeguarding the environment, driving our commitment to a more sustainable future. We have accelerated our own transition to efficient generation and use of electrical energy across our business and champion the innovation of sustainable solutions in the market.

This commitment is tangible in our detailed Global CSR report, to learn more please visit

https://www.sonepar.com/en/commitments/sustainability.

Sonepar has been recognized as a Diversity Leader by the Financial Times’ 2024 Diversity Leaders ranking and was awarded GEEIS Certification in 2022. We are proud to be an equal opportunity employer, welcoming submissions from all candidates. We believe in creating a work environment where everyone can feel safe, use their voice, and know that they belong. Diversity and Inclusion (D&I) is a central focus of our global, strategic impact plan. We value diversity and inclusion in the workplace because it allows us to foster greater creativity, breadth of experience, and it’s essential to our success as an organization. All qualified individuals, regardless of race, ethnic or national origin, colour, religion, sex, sexual orientation, age, marital status, neurodiversity, disability status, gender identity, veteran status or any other aspect which makes them unique are encouraged to apply.

For more information about our Inclusion and Diversity initiatives, please visit

https://www.sonepar.com/en/commitments/diversity-and-inclusion.

Sonepar is an equal opportunity employer and welcomes submissions from all candidates. Accommodation is available to all applicants upon request. If selected for an interview, please advise the Sonepar representative of your accommodation needs at that time. We will work with all applicants to accommodate their accessibility needs.

Next steps

We are interested in knowing more about you. Start an exciting new career and enjoy a number of benefits by applying online. While we are very grateful for your interest in joining the team, only those selected for an interview will be contacted.