Branch Supervision Specialist

BMO Financial Group; Toronto; On-site; CAD 56,000 - 104,000; Full time

Job summary

A leading financial services provider in Toronto is seeking a candidate to supervise electronic communication and social media activities while ensuring regulatory compliance. Responsibilities include training ICs and IAs, supporting sales supervision, and safeguarding customer interests. The ideal candidate will possess a post-secondary degree, relevant experience, and strong communication skills. This role offers competitive pay and comprehensive benefits, promoting a culture of support and inclusivity.

Benefits

Health insurance

Tuition reimbursement

Retirement savings plans

Discretionary bonuses

Qualifications

• 4 - 6 years of relevant experience.
• In-depth knowledge of supervision and industry regulations.
• Experience supervising advertising and sales literature.

Responsibilities

• Supervise electronic communication and social media activity.
• Support sales supervision activities and regulatory activities.
• Evaluate the effectiveness of supervision policies.

Skills

Communication skills

Interpersonal skills

Team collaboration

Technical proficiency

Education

Post-secondary degree in related field

Chartered Investment Manager (CIM) or Chartered Financial Analyst (CFA)

Tools

MS Office applications

Job description

Job description

Working with the Director, Branch Supervision, other immediate team members and internal partners, the successful candidate has primary accountability to supervise electronic communication and social media activity by BPIC Investment Counsellors (ICs) and BMO Nesbitt Burns Investment Advisors (IAs). This individual will also contribute to the ongoing management of the Branch Supervision program, as well as enhance the program to meet the evolving needs of the marketplace and regulatory environment. Additionally, the individual will act as a subject matter expert on Advertising and Sales Literature by providing consult to ICs, IAs and other BMO partners.

The key accountabilities for this role include, but are not limited to:

• Supervision of IC and IA Electronic Communication and Social Media activity

• Supports sales supervision activities and regulatory activities for designated branches to meet all regulatory requirements.
• Daily oversight of IC electronic communication and social media activity by monitoring social media profiles, posts and activity.
• Performs supervision activities to meet regulatory requirements and maintain service level standards.
• Coordinate with Branch Supervision resolution of any issues identified as a part of the oversight process and escalate issues where necessary.
• Evaluates the strength and effectiveness of supervision and adoption of policies, processes at the branch level and develops actions plans to improve supervision.
• Make recommendations regarding the enhancement of the supervisory system and policies, when required.
• Deliver training to ICs and support staff on the topic of Advertising and Sales literature.
• As a member of the broader Supervision, Support and Governance team, support various broader initiatives from time to time
• Performs other required supervision reviews (delegated tasks) such as Global Relay Email Review, Tier 1 Daily Trade Review, Monthly Activity Review. Query and Request for Information (RFI) and follows up on outstanding issues.
• Other duties as assigned.

• Risk Management and Control

• Together with Director, Branch Supervision, ensure appropriate supervisory coverage is maintained at all times
• Facilitate responses to internal and external audit inquiries in coordination with the Director, Branch Supervision.
• Focus on business ethics, regulatory and compliance practices
• Identifies business needs, designs/develops tools and training programs; may include delivery of training to audiences.
• Builds effective relationships with internal/external stakeholders.
• Ensures alignment between stakeholders.
• Follows through on risk and supervision processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, act in their best interests, and ensure an effectively run function.
• Protects the Bank's assets and complies with all regulatory, legal and ethical requirements.
• Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Works independently on a range of complex tasks, which may include unique situations.

• Coaching and Guidance

• Act as a relationship manager with ICs and IAs in coaching on Advertising and Sales Literature
• Promote risk awareness and a compliant environment
• Develop communications related to or in support of the Supervision program
• Provide on-going support and guidance to Branch Supervision teams

Key Interactions

The following internal interactions constitute an integral part of this position:

On-going interactions with ICs, Regional Directors of Investments (RDI), Regional Directors of Supervision (RDS), Regional Supervision Officers, Branch Supervision Specialists, Market Leaders, and fellow Supervision team members.

Accountable to Director, Branch Supervision.

Qualifications / Skills / Experience

• Typically between 4 - 6 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
• Knowledge of all supervision and industry regulations (CSA / OSC – National Instruments & CSA Staff Guidance and CIRO rules) – In-depth.
• Experience supervising advertising and sales literature
• Familiar with Private Investment Counsels (PICs) and CIRO dealer members firms.
• Technical proficiency gained through education and/or business experience.
• Collaboration & team skills - In-depth.
• Excellent interpersonal, communication and persuasion skills (verbal, listening, and writing)
• Solid presentation skills
• Strong proficiency in MS Office applications
• Bilingual (French/English) (preferred but not mandatory)

Specific Educational Requirements / Accreditations

• Must meet the CIRO supervision licensing and certification requirements for the branch / jurisdiction where the mandate is being fulfilled.
• Chartered Investment Manager (CIM) or Chartered Financial Analyst (CFA) designation preferred.
• University degree or College Diploma in business or related field preferred.

Salary

56,000.00 - 103,500.00

Pay Type: Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit:

https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at

https://jobs.bmo.com/ca/en

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.