Branch Resource Coordinator

Paladin Security; Kamloops; On-site; CAD 40,000 - 60,000; Full time

Job summary

A leading security services provider in Canada is seeking a Branch Resource Coordinator to provide essential office support within a dynamic team. Responsibilities include managing schedules, conducting quality control, and liaising with site supervisors and payroll for accurate billing. Candidates must demonstrate strong leadership, organization, and communication skills. This full-time position offers competitive wages along with benefits such as medical and dental insurance. Join a company recognized for promoting an inclusive culture!

Benefits

Competitive wages

Promotion from within

Medical Insurance

Life Insurance

Dental Insurance

Paid Vacation

Qualifications

• Proven ability to build and maintain strong working relationships.
• Strong leadership, organization, and facilitation skills.
• Excellent communication skills both written and verbal.
• Strong customer service and multi-tasking skills.
• Proficiency in computer usage, especially in WinTeam, Outlook, and Excel.

Responsibilities

• Create, manage, and track employee averaging agreements.
• Perform quality control for all schedules and conduct audits.
• Review monthly billing reports for accurate invoicing.
• Provide coaching on scheduling techniques for other office members.
• Track mileage and travel expenses billable to clients.

Skills

Building and maintaining relationships

Leadership

Organization

Facilitation

Strategic thinking

Problem solving

Communication

Customer service

Multi-tasking

Computer proficiency

Tools

WinTeam

Outlook

Excel

Job description

Overview Job Skills / Requirements

The Branch Resource Coordinator (BRC) provides essential office support through quality control functions. The BRC works with the office team, site supervisors, and payroll to ensure accurate scheduling, pay, and billing for the Northern BC Branch.

KEY ACCOUNTABILITIES

• Create, manage, and track employee averaging agreements
• Perform quality control for all schedules in the branch and perform audits and adjustments at bi-weekly lockdown and month end
• Review monthly billing reports to ensure accurate invoicing for all Paladin clients
• Review biweekly payroll reports to ensure employees hours and rates of pay are accurate
• Create post orders for special coverages
• Provide coaching on scheduling techniques and best practices for other office members
• Receive and process employee requests for time off, employee reimbursements, and payroll adjustments (JIRA Dashboard)
• Build jobs and schedules in WinTeam as new contracts/special coverages come in
• Build new customer/billing information for each new coverage
• Track mileage/other travel expenses billable to clients on spreadsheets to submit to billing at the end of the month
• Oversee scheduling for various static sites and special coverages
• Keep track of expenses and submit expense forms for various portfolios
• Track various security clearance compliances across portfolios and assist employees in applying for said clearances
• Any related work orders or Quotes for CBRE VAMS System.

EDUCATION, SKILLS AND QUALIFICATIONS

• Proven ability to build and maintain strong working relationships.
• Strong leadership, organization, and facilitation skills.
• Strategic thinking and problem solving.
• Excellent communication skills both written and verbal.
• Strong customer service and multi-tasking skills.
• Creative ability to foster new and innovative ways to perform and succeed.
• Ability to meet strict deadlines and prioritize.
• Proficiency in computer usage. Preference will be given to applicants with previous experience in WinTeam, Outlook and Excel.

PALADIN OFFERS YOU

Competitive wages

Promotion from within

Benefits & recognition programs

Paladin Security is one of Canada’s Best Employers. We have been awarded for our outstanding corporate culture, approach to management and our customer service. Join our winning team today!

LET’S GET STARTED

Additional Information / Benefits

Paladin Security: Making the World a Safer and Friendlier Place because we CARE!
The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Paid Vacation

This job reports to the Branch Manager

This is a Full-Time position

Number of Openings for this position: 1