Branch Representative

The Groupe Master; Dartmouth; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading HVAC distributor in Dartmouth, NS is looking for a Customer Service Representative to manage incoming calls and promote products to increase sales. The ideal candidate should have excellent communication skills, a High School Diploma, and preferably experience in the HVAC-R industry. The role offers a salary range of $45,000 to $60,000, along with benefits including medical coverage and a retirement savings plan.

Benefits

Medical and dental coverage

Contribution to retirement savings plan

Wellness spending account

Employee assistance program

Access to telemedicine

Reimbursement of professional membership fees

Early vacation program

Qualifications

• Previous experience in HVAC-R industry, retail sales or technical related field (an asset).
• Ability to work under pressure unsupervised.
• Good organization skills.

Responsibilities

• Provide outstanding customer service.
• Process orders and quotations using different methods.
• Manage all incoming phone calls professionally.

Skills

Excellent verbal and written communication skills

Professional phone manner and customer service skills

Ability to multitask and prioritize

Problem solving abilities

Good sales abilities and persuasiveness

Strong work ethic and positive team attitude

Education

High School Diploma

Completion of professional degree in refrigeration, heating, ventilation

Tools

Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

Job description

The incumbent will be responsible to manage incoming calls, order entry, and promote company products to generate increased sales and maintain high customer satisfaction.

What you will accomplish with us:

• Provide an outstanding customer service;
• Process orders and quotations using different methods and support inside sales team with quotation requests;
• Manage all incoming phone calls in a professional manner;
• Source parts and/or equipment in collaboration with buying groups and suppliers;
• Understand clients’ needs and suggest appropriate products or services to achieve satisfaction;
• Build sustainable customer relationships and trust with customers account through open communication;
• Follow company guidelines, policies and procedures;
• Address customer's concerns and offer the best solution to solve the problem in a timely manner;
• Conduct physical inventory and maintain inventory accuracy and cleanliness;
• Various other related duties including on-call duties to support the branch as assigned by supervisor.

What You Bring to Our Team:

• Excellent verbal and written communication skills;
• Professional phone manner and customer service skills;
• Working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook);
• Ability to multitask, prioritize, and manage time effectively;
• Problem solving abilities;
• High School Diploma;
• Good sales abilities and persuasiveness;
• Ability to work under pressure unsupervised;
• Strong work ethic and positive team attitude;
• Good organization skills;
• Professional demeanor;
• Previous experience in HVAC-R industry, retail sales or technical related field (an asset);
• Completion of professional degree in refrigeration, heating, ventilation (an asset);
• Safety footwear required.

Compensation Information:
Base Salary Range: $45,000 - $60,000 annually
Supplemental Pay Types Include: Annual bonus

The final salary will be determined based on the candidate’s skills and experience, in compliance with applicable regulations.

Competitive Benefits: In addition to a rewarding career within our team, we offer

• Medical and dental coverage from day one, along with short and long-term disability protection
• Contribution to a collective registered retirement savings plan upon starting your role.
• Wellness spending account
• An employee assistance program including psychological, financial, and legal support.
• Access to telemedicine from the beginning of your employment.
• Reimbursement of professional association membership fees.
• Early vacation program.

Master, for over 70 years
We've been the HVAC-R leader and one of Canada's Best Managed Companies since 2010. As the country's leading private HVAC-R distributor, we have over 1,400 active employees, operating in more than 55 branches and 3 distribution centers from British Columbia to the Atlantic provinces, as well as 30 branches in the United States.
It's good to work with us
At Master, we offer you a dynamic, stimulating and fun environment. With a firm belief in healthy, open communications, we take a hands-on approach with all our employees. Teamwork is an integral part of our values, and it's through teamwork that we achieve our greatest successes.