Branch Operations Assistant

RBC; Brockville; On-site; CAD 40,000 - 55,000; Part time

Job summary

A leading financial institution in Brockville is looking for a part-time Branch Operations Assistant. The role involves providing exceptional customer service, handling administrative tasks, and processing transactions. Ideal candidates will demonstrate a positive demeanor, strong Microsoft Office skills, and excellent communication abilities. This position is part of a high-performing team, offering competitive compensation in a flexible work environment. Join this dynamic company to help clients achieve their financial goals.

Benefits

Competitive compensation

Comprehensive benefits package

Professional development opportunities

Qualifications

• Demonstrates a positive, approachable demeanor.
• Ability to complete duties independently.
• Attention to detail and excellent time management skills.
• Exceptional written and verbal communication skills.

Responsibilities

• Answer phones, greet clients, and support office needs.
• Process all branch cash transactions including deposits.
• Prepare and distribute all branch reports.
• Manage filing for all operational documents.
• Review documentation for account opening approvals.

Skills

Customer Interactions

Customer Service

Problem Management

Teamwork

Tools

Microsoft Office

Job description

Job Description

What is the opportunity? RBC Dominion Securities is Canada’s leading full-service investment and wealth management firm and is backed by Canada’s leading financial institution. We take pride in hiring and nurturing talented individuals who share our commitment to helping our clients build and preserve their wealth so they can achieve the goals that matter most to them.

The RBC Dominion Securities Management team located in Brockville is looking for a Branch Operations Assistant to join their team! You will provide superior service along with administrative and operational support to clients and employees.

What will you do?

• Reception – answering phones, greeting clients and anticipate and support the needs of the office
• Responsible for processing all branch cash transactions, including depositing cheques, Bank wires and processing physical securities
• Ensure Branch reports are prepared, printed, reviewed (where assigned), distributed and/or presented to Branch Management for review.
• Manage the filing for all branch operations related reports and documents, oversee branch retention of documents in accordance with internal controls
• Account opening approvals, this includes reviewing documentation and scanning forms into the documentation workflow system, pulling documentation for branch staff as needed
• Complete administrative tasks to help the Management team: manage office stationery orders, boardroom scheduling, and provide support to the Branch Operations Manager when needed
• Help manage communications with clients, Advisors and other internal and external partners
• Other special projects as assigned

What do you need to succeed?

Must-have

• Demonstrates a positive, approachable demeanor that contributes to an uplifting and welcoming work environment
• Ability to complete duties independently seeking out own answers and solutions
• Attention to detail and excellent time management skills
• Exceptional written and verbal communication skills
• Strong Microsoft Office skills
• A professional approach to all situations

Nice-to-have

• Knowledge of RBC Dominion Securities’ systems and procedures, an asset
• Experience in the banking and/or securities industry is an asset

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and contribute to an inclusive and collaborative workplace environment
• Work in a dynamic, progressive, and high-performing team
• A world-class training program in financial services

Job Skills

• Customer Interactions
• Customer Service
• Customer Service Administration
• Customer Support Operations
• Followership
• Interpersonal Relationships
• Office Tools
• Problem Management
• Self-Service and Virtual Call Centers
• Teamwork

Additional Job Details

Address: 82 KING ST W: BROCKVILLE

City: Brockville

Country: Canada

Work hours/week: 0

Employment Type: Part time

Platform: WEALTH MANAGEMENT

Job Type: Casual

Pay Type: Salaried

Posted Date: 2025-12-17

Application Deadline: 2026-01-10

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Compensation for this position (including salary and discretionary/variable payments) will be determined by factors, including but not limited to candidate's experience, skills, registration status, performance, individual goals, market conditions, and business needs.

Pay Range:

The expected pay range for this position is: $40,000.00 - $55,000.00

The pay range provided is for the primary work location referenced in the Additional Job Details section of this job posting. Pay ranges may differ based on location. If the posting lists multiple job locations, a recruiter can confirm availability of the role and the relevant pay rage for the additional locations listed. RBC supports pay transparency and we strive to ensure all pay ranges are competitive, fair, and equitable.

You have the potential to earn RBC's discretionary variable compensation program which gives you an opportunity to increase your total compensation, provided that business meets its performance targets and you meet your individual goals.

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging, and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well‑being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.