Branch Manager

Fairstone; Victoria; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading Canadian lender in Victoria is seeking a proficient individual to oversee branch operations. This role requires 3-5 years of experience in finance sales or management, with a strong emphasis on customer service. Responsibilities include leading the team to ensure a best-in-class customer experience, driving operational success, and fostering a high engagement work environment. This position is offered as a full-time permanent role, recognizing commitment to excellence and community engagement.

Benefits

Recognition as Great Place to Work® Canada for 2025

Accommodations for disabilities

Qualifications

• 3-5 years of related work experience in finance industry sales or management.
• Ability to work flexible hours in a fast-paced environment.
• Strong verbal, written and listening skills.

Responsibilities

• Lead branch success and profitability.
• Grow business through client acquisition.
• Create best-in-class customer experience.

Skills

Interpersonal skills

Customer relationship building

Communication skills

Self-starter initiative

Education

College diploma preferred (BS/BA with coursework in Business)

Job description

WHO WE ARE:

Fairstone Financial is a leading Canadian provider of responsible lending solutions, offering personal loans and retail point-of-sale financing. With a focus on customer service and community engagement, Fairstone helps individuals and businesses meet their financial needs through flexible and accessible lending options. At Fairstone, our culture is built on strong values and leadership principles that define the expectations we have for working together, and with our customers. By helping Canadians find the right solution to meet their needs with a variety of products and services.

A regular day for you will include:

• Leading the overall success of the branch by maintaining and optimizing branch profitability
• Growing the business by developing new opportunities and supporting client acquisition through multiple channels
• Creating a best-in‑class customer experience by creating a welcoming environment for our customers and ensuring all their needs are met.
• Implementing people strategy that attracts, retains and develops talent
• Driving accountability and coaching team members to achieve operational, developmental and customer experience expectations.
• Leading any change initiative and ensuring all relevant information is cascaded to their teams
• Ensuring high employee engagement and developing individual development plans
• Ensuring all activities are conducted in compliance with governing regulations, internal policies and procedures
• Maintaining a high degree of confidentiality of client information and adhering to policies on customer confidentiality
• Acting as a Fairstone ambassador in local communities and projecting a positive company image

Qualifications:

• College diploma preferred (BS/BA with coursework in Business)
• Three to five years of directly related work experience in finance industry sales (consumer finance industry preferred) or three to five years of previous management experience
• Excellent interpersonal and customer relationship building skills
• Strong communication skills to communicate with all levels of employees, managers and customers
• Demonstrated effective verbal, written and listening skills
• Be a self-starter, proactive and display initiative
• Ability to work flexible hours in a fast‑paced environment and manage multiple priorities

WE ARE PROUD TO BE RECOGNIZED AS Great Place to Work® Canada for 2025 and
Montreal's Top Employers 2025 by Canada’s Top 100 Employers!

Learn more: https://www.fairstone.ca/en/about/canadian-lender

Follow us on LinkedIn: https://www.linkedin.com/company/fairstone/mycompany/

If you have a preferred language for communication, please kindly inform us whether you prefer French or English on your application.

Fairstone is an equal opportunity employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities. Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence.

Time Type:

Full time, Job Type: Permanent