Branch Manager

Wajax; Northwestern Ontario; On-site; CAD 60,000 - 80,000; Full time

Job summary

A prominent industrial products provider in Ontario is looking for a candidate to manage branch operations and support Parts & Service sales. The ideal candidate will have 3-5 years of relevant experience, strong customer service skills, and proficiency in Microsoft Office. This role offers a competitive compensation package that includes extensive benefits, e-learning opportunities, and various employee perks. Joining this team means working in a diverse and inclusive environment that values innovation and teamwork.

Benefits

100% employer paid health and dental benefits

Exclusive discounts with various manufacturers and service providers

Award-winning Health and Wellness Program

Qualifications

• 3-5 years related experience in service, parts, supply chain or product support operations.
• Experience in managing personnel performance, safety, and training.

Responsibilities

• Manage branch operations to achieve set company targets.
• Support the business of Parts & Service sales to customers.
• Ensure parts inventory levels meet customer demand.

Skills

Parts & Service sales

Problem-solving

Customer service

Budget analysis

Microsoft Office proficiency

Education

College diploma / Post secondary Education

Job description

The Opportunity

Accountable/responsible for managing branch operations to achieve set company targets, to implement and support policies, goals and objectives of Wajax and to ensure branch activities support a safe, efficient and productive atmosphere

The Role

• Responsible for supporting the business of Parts & Service sales to customers
• Manage Parts & Service sales and ensures profit margin targets are met
• Identify issues and work with co-workers to resolve them in a timely manner
• Provide training and support for all Parts & Service technicians and supervisors
• Ensures that parts inventory levels meet customer demand and service levels meets customer expectations
• Manage branch personnel performance, safety, training and customer service
• Work with customers, suppliers and co-workers to fulfill service orders and inquiries with service and cost expectations

The Candidate

Education: College diploma / Post secondary Education

Work Experience: 3-5 years related experience in service, parts, supply chain or product support operations

Knowledge: Experience working with budgets, analyzing budgets and developing targets

Proficiency: Microsoft Office, including Outlook, Excel, Word and PowerPoint

The Company

Since 1858, Wajax has been a leading industrial products and solutions provider continually innovating to serve Canadian industry coast-to-coast. We work in an extensive range of industries and core sectors of the Canadian economy including energy and renewables, food and beverage, construction, industrial/commercial, transportation, forestry, mining, metal processing, and oil and gas – to name a few. Everything we do is powered by people passionate about making a difference and who are dedicated to driving Canadian industry forward. People who provide the experience and expertise that support the industries that build our cities, power our businesses, put a roof over our heads and food on our tables.

Wajax offers a total compensation package that includes competitive pay, comprehensive benefits, learning and development, as well as some unique additional “perks.”

Highlights Include

• Competitive health and dental benefits with no waiting period for eligibility (100% employer paid premiums), plus health spending account.
• Wajax led e-learning, and product training through industry leading manufacturers.
• Exclusive discounts with a variety of manufacturers and service providers such as Ford, GM, Chrysler, Dell, TELUS, a group mortgage, home & auto insurance program, pet insurance, footwear & workwear, fitness membership, perkopolis, and more.
• Recognition program where points are earned for merchandise or gift certificates, plus cash awards.
• Award-Winning Health and Wellness Program.

By working with Wajax, you become part of an inclusive and diverse team that is dedicated to innovation and teamwork. We are committed to employing a workforce that is representative of the diverse communities across Canada in which we do business. As an equal opportunity employer, please inform us if any accommodation is required if contacted for an interview.

As a condition of employment, final candidates will be subject to pre-screening.

\ Together we get more done.