Branch Leader: Retail Banking & Customer Experience

BMO Financial Group; Brandon; On-site; CAD 43,000 - 81,000; Full time

Job summary

A leading financial institution in Canada seeks a dedicated individual to enhance customer service and drive sales in retail banking. The successful candidate will guide team members while delivering exceptional service, advising on products that meet customers' objectives, and fostering network relationships for business growth. Required qualifications include a post-secondary degree, relevant experience in banking, and strong communication and analytical skills. This role offers a competitive salary and supports community involvement.

Benefits

Health insurance

Tuition reimbursement

Retirement savings plans

Qualifications

• Typically between 3-5 years of relevant experience and post-secondary education.
• Previous supervisory or management experience preferred.
• General knowledge of retail banking products and services.

Responsibilities

• Guides employees to deliver exceptional service to BMO customers.
• Advises customers on products and strategies to meet their financial goals.
• Develops and maintains a network in the community for new business.

Skills

Communication skills

Team collaboration

Analytical skills

Problem-solving skills

Influencing skills

Education

Post-secondary degree in related field

3-5 years of relevant experience

1-3 years in banking or customer service

Job description

A leading financial institution in Canada seeks a dedicated individual to enhance customer service and drive sales in retail banking. The successful candidate will guide team members while delivering exceptional service, advising on products that meet customers' objectives, and fostering network relationships for business growth. Required qualifications include a post-secondary degree, relevant experience in banking, and strong communication and analytical skills. This role offers a competitive salary and supports community involvement.