Branch Leader - Prince George

Acera Insurance; Prince George; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading Canadian brokerage is seeking a Branch Leader in Prince George. This role involves inspiring and mentoring the team, delivering exceptional client service, and fostering a positive workplace culture. The ideal candidate has over 5 years of ICBC auto insurance experience, strong Autoplan skills, and a Level Two General Insurance License. Competitive salary and comprehensive benefits are offered, along with opportunities for employee ownership and career development.

Benefits

Comprehensive health, dental, and life insurance

Employer-matched group RRSP

Wellness and Lifestyle Spending Accounts

Employee Assistance Program

Employee ownership opportunities

Career development and leadership training

Discounts on company products and services

Qualifications

• 5+ years of ICBC auto insurance experience.
• Strong Autoplan skills – must be proficient in ICBC transactions.
• Level Two General Insurance License.
• Demonstrated commitment to continuous improvement and excellence.
• High attention to detail and professional communication skills.
• Proven ability to lead and influence others positively in alignment with company values.

Responsibilities

• Lead and coach team members to exceed client expectations.
• Deliver exceptional client service aligned with company values.
• Support recruitment and workforce planning processes.
• Foster a positive team environment based on respect and fun.
• Contribute to team meetings with innovative ideas.

Skills

ICBC auto insurance experience

Strong Autoplan skills

Level Two General Insurance License

Commitment to continuous improvement

High attention to detail

Professional communication skills

Job description

Overview

Branch Leader - Prince George

Aug 17, 2025 Location :

Prince George, British Columbia, CA

We put our people first. As an employer of choice, Acera Insurance, offers an outstanding workplace and employee culture that creates valuable opportunities for all employees.

Our people are :

• Encouraged to challenge the status quo and never stop learning in their commitment to excellence.
• Empowered with a sense of accountability and autonomy to take ownership of their work.
• Treated with respect and act with integrity by putting clients, colleagues, and community first.
• Recognized for their achievements and celebrate festivities, big and small, to make work fun.

We also proudly offer most employees the opportunity to become owners. With over 700 employee owners, Acera Insurance is the only Canadian brokerage that is widely owned by its employees. Our employee owners have a vested interest and get to share in Acera Insurance’s success — which they make possible.

Join our award-winning network of over 1,300 professionals across Canada and change the way people feel about insurance.

Responsibilities

• Leadership and Coaching
• Act as a player / coach, both servicing a personal or commercial lines book and leading the team
• Inspire and mentor team members to meet and exceed client expectations through responsiveness and by building strong relationships
• Lead performance management processes and drive professional development in a way that supports a people-first culture and ownership mindset
• Client Experience
• Deliver exceptional, reliable client service and set service benchmarks that reflect Acera’s commitment to responsiveness and relationship-building
• Support and implement recruitment and workforce planning strategies that align with our values and vision
• Tailor training approaches to fit learning styles, promote excellence, and support continuous improvement
• Maintain ethical, calm, and professional conduct in challenging situations, modeling accountability and ownership
• Communication and Team Culture
• Foster a positive and inclusive team environment based on respect, appreciation, and fun
• Participate in team leader meetings, contributing innovative ideas that promote excellence and collaboration
• Celebrate achievements and communicate changes effectively across the team to maintain transparency and responsiveness
• Proven ability to have caring, direct and productive conversations in times of change or diversity

Qualifications

• 5+ years of ICBC auto insurance experience
• Strong Autoplan skills – must be proficient in ICBC transactions
• Level Two General Insurance License
• Demonstrated commitment to continuous improvement and excellence
• High attention to detail and professional communication skills
• Proven ability to lead and influence others positively in alignment with Acera’s values

In addition to a competitive salary, this position may be eligible for annual performance incentives, subject to program requirements. At Acera, our commitment to our people means investing in well-being, career development, and personal growth.

Compensation and Benefits

Our total rewards package includes :

• Comprehensive health, dental, disability, critical Illness and life insurance
• Employer-matched group RRSP
• Wellness and Lifestyle Spending Accounts
• Employee Assistance Program
• Employee ownership opportunities
• Career development and leadership training
• Discounts on Acera Insurance products and services

We strive to be the place where people come to grow, lead, and thrive—both professionally and personally.

Acera Insurance is the largest independent, employee-controlled brokerage in Canada. We are proudly 100% Canadian owned and operated. With over 70 locations across British Columbia, Alberta, Saskatchewan, Ontario, Nova Scotia, and the Yukon, $1.4 billion in gross written premium, and $1.3 billion group retirement savings assets under management, our team provides individuals, families and businesses unbiased insurance and risk management solutions that have a distinct Canadian perspective. Our collaborative work structure combines our people’s strength and expertise to offer greater value, knowledge, and resources to our personal and commercial clients nationwide, including comprehensive group benefits.

Acera Insurance is an equal opportunity employer and is committed to all forms of diversity in the workplace. All qualified individuals are encouraged to apply.