Bilingual Tech Support Specialist: Drive Customer Success

Kount; Toronto; On-site; CAD 45,000 - 65,000; Full time

Job summary

A leading technology and support company is seeking a Bilingual Technical Support professional in Toronto. This role involves providing escalated support to clients using Equifax products, troubleshooting, and gathering client feedback. Ideal candidates will have strong problem-solving skills and a background in customer service, along with familiarity with internet technologies. This position offers full-time hours in a collaborative environment.

Qualifications

• Ability to interact with technical and business customers via email, phone, and chat.
• Familiarity with core Internet technology.
• Experience with basic Windows operation and administration.

Responsibilities

• Support customers through email, chat, and phone.
• Champion customer needs and push for product improvements.
• Manage documentation and assist with internet audits.

Skills

Strong problem-solving skills

Ability to speak clearly about technology

Strong organizational skills

Knowledge of B2B

Education

Bachelor's degree or college diploma in Computer Science

Tools

G Suite

ServiceNow

Jira

Job description

A leading technology and support company is seeking a Bilingual Technical Support professional in Toronto. This role involves providing escalated support to clients using Equifax products, troubleshooting, and gathering client feedback. Ideal candidates will have strong problem-solving skills and a background in customer service, along with familiarity with internet technologies. This position offers full-time hours in a collaborative environment.