Bilingual Solution Delivery Consultant

TEKsystems; Toronto; Hybrid; CAD 125,000 - 150,000; Full time

Job summary

A Big 5 bank in Toronto is seeking a bilingual (English and French) Solution Delivery Consultant. In this role, you will ensure smooth onboarding for commercial banking clients by implementing system requests and providing virtual training. You will also troubleshoot issues and manage ServiceNow tickets, all within a hybrid work model. This position offers a pay range of $24 to $25 per hour on a 9-month contract, with opportunities for extension or conversion to permanent.

Qualifications

• Minimum 6 months in financial services or call center environment.
• Banking experience or familiarity with wire payments and direct deposits is an asset.

Responsibilities

• Implement commercial client requests into back-end banking systems.
• Provide virtual training and guidance to clients.
• Handle inbound calls focused on client experience.
• Troubleshoot wire transfer and access issues.
• Manage ServiceNow tickets in compliance with SLAs.
• Collaborate with internal teams for timely delivery.

Skills

Bilingual (English and French)

Client experience

Troubleshooting

ServiceNow ticket management

Knowledge of wire transfers

Job description

Our client, a Big 5 bank, is currently seeking a bilingual (English and French) Solution Delivery Consultant to join their team in Montreal, QC!

We are seeking a Bilingual Implementation Specialist to join our Treasury Payments Solutions team. This role focuses on post-sales implementation for commercial banking clients, ensuring smooth onboarding and exceptional client experience. You will work closely with clients virtually to configure systems, provide training, and resolve inquiries.

Key Responsibilities

• Implement commercial client requests (new setups and changes) into back-end banking systems.
• Provide virtual training and guidance to clients via Teams and inbound calls.
• Handle inbound calls through the Onboarding Care Team line, focusing on client experience and empathy.
• Troubleshoot issues such as wire transfers and access problems.
• Manage ServiceNow tickets and adhere to SLAs (e.g., 5 days for changes, 10 days for complex setups).
• Collaborate with internal teams to ensure timely and accurate delivery.
• Maintain compliance with company ethics and legal standards.

Qualifications

• Minimum 6 months in financial services, or call center environment.
• Banking experience or familiarity with terms such as wire payments and direct deposits is an asset.
• Bilingual in English and French (written and oral).

Work Environment

• Hours: 11:30 am – 7:30 pm EST
• Hybrid work model: 4 days in office and 1 day work from home
• Locations: Toronto, ON; Montreal, QC; Burnaby, BC
• Duration: 9‑month contract to start, with opportunity for extension or conversion to permanent.
• Pay: $24‑$25 /hr.

Job Type & Location

This is a contract position based out of Toronto, ON.

Pay and Benefits

The pay range for this position is $24.00 – $25.00 /hr.

Equal Opportunity Employer

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.