Bilingual Small Engine Tech Support Specialist

Husqvarna Group; North Bay; On-site; CAD 45,000 - 55,000; Full time

Job summary

A leader in outdoor power equipment is seeking a Technical Support Specialist in North Bay, Canada. The role requires bilingualism in French and English, with responsibilities including troubleshooting, customer inquiries, and supporting warranty processing. Candidates should have a High School Diploma and 1-3 years of mechanical experience. This position offers the opportunity for career growth in a company dedicated to innovation and quality.

Benefits

Opportunity for career advancement

Engage with diverse customers

Encouraging work environment

Qualifications

• 1-3 years of engine or mechanical experience required.
• Familiarity with electronic parts lookup and technical information.
• Experience in a contact center environment preferred.

Responsibilities

• Respond to technical inquiries from customers.
• Troubleshoot and diagnose product issues for repair support.
• Assist dealers with warranty processing.

Skills

Bilingual in French and English

Troubleshooting

Customer service

Education

High School Diploma or GED

2-year Technical Vocational degree

Tools

MS Office (Word, Excel, Outlook)

Job description

A leader in outdoor power equipment is seeking a Technical Support Specialist in North Bay, Canada. The role requires bilingualism in French and English, with responsibilities including troubleshooting, customer inquiries, and supporting warranty processing. Candidates should have a High School Diploma and 1-3 years of mechanical experience. This position offers the opportunity for career growth in a company dedicated to innovation and quality.