Bilingual Senior Specialist

Just Eat; Manitoba; Hybrid; CAD 60,000 - 80,000; Part time

Job summary

A leading food delivery service in Canada is seeking a Bilingual Technical Support Representative to provide high-impact IT support in a part-time role. This position involves troubleshooting technical issues via phone, chat, and email within a flexible hybrid setup. Candidates should be bilingual in English and French and possess strong customer service skills. The role offers an hourly salary of $18 and is ideal for individuals seeking a challenging position in tech support while working weekends remotely.

Qualifications

• High school diploma or equivalent required.
• Technical program or IT certifications preferred.
• Bilingual in English and French is essential for support.

Responsibilities

• Provide bilingual IT support for users across Canada.
• Serve as the single point of contact for technical issues.
• Troubleshoot issues via phone, chat, and email.

Skills

Bilingual in English and French

Customer service skills

Problem-solving

Multitasking

Technical support experience

Education

High school diploma or equivalent

Completion of a two-year technical program or IT certifications

Tools

Microsoft Office

CRM systems

Active Directory

Job description

Bilingual Technical Support Representative (Part-time / Weekends)

Start date: December 15th, 2025

Deliver high-impact bilingual IT support in a part-time contract position. Resolve technical issues via phone, chat, and email, support users across Canada, and gain hands‑on experience with tools like Active Directory—all within a flexible hybrid setup based in Montreal.

Hourly salary: $18. Part‑time contract role with remote work on weekends. Initial training: Tuesday to Friday, 8:00 AM – 4:30 PM, on‑site. Ongoing shift: Saturday to Sunday, 7:00 AM – 3:30 PM, remote. On‑site training location: Boulevard Crémazie Ouest, Montréal, QC H2P 1B9.

Responsibilities

• Serve as the single point of contact (SPOC) for technical support incidents and service requests.
• Troubleshoot and resolve issues submitted via multiple channels, ensuring accurate documentation and ticket handling.
• Follow defined escalation, classification, and resolution procedures in accordance with SLAs.
• Communicate effectively with resolver groups and update customers on ticket status.
• Utilize service desk support tools and adhere to business continuity and security policies.
• Identify recurring issues and contribute to the development of the knowledge base.
• Maintain high standards of customer service and issue ownership from first contact to closure.
• Assist users with mobile device support, network connectivity, and basic Active Directory tasks.
• Ensure process compliance and participate in incident and knowledge management workflows.

Qualifications

• High school diploma or equivalent.
• Completion of a two‑year technical program or possession of IT certifications is an asset.
• Proficiency in Microsoft Office applications.
• Previous experience in a service desk or customer service environment is preferred.
• Experience with mobile device support, connectivity issues, and basic Active Directory administration is a plus.
• Ability to multitask and resolve problems efficiently.
• Self‑motivated with the ability to work both independently and within a team.
• Excellent interpersonal and customer service skills.
• Willingness to work weekends and attend weekday training on‑site.
• Bilingual in English and French to support a national user base in both official languages.

Customer Support Specialist

Remote – $80,000 – $95,000 per year

Full time Permanent. We are looking for a dedicated and empathetic Customer Support Specialist to join our dynamic team. The ideal candidate will be the first point of contact for our customers, addressing their needs and concerns with efficiency and care. This role requires excellent communication skills, a problem‑solving mindset, and the ability to work under pressure. You will play a key role in maintaining our company’s reputation for outstanding customer service.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Provide accurate, valid, and complete information by using the right methods and tools.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts, and file documents.
• Follow communication procedures, guidelines, and policies.
• Take the extra mile to engage customers and build a loyal customer base.
• Collaborate with the team to identify and grow opportunities within the territory.
• Provide feedback on the efficiency of the customer service process.

Requirements

• Proven customer support experience or experience as a Client Service Representative.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.
• Ability to multitask, prioritize, and manage time effectively.
• High school diploma or equivalent; college degree preferred.

Company Details

At Benefits in a Card (BIC), we focus on the endgame. We’ll cut right to the chase: it’s all about the bottom line. And BIC is the business of helping boost yours with benefit options that finally make sense for your specific high turnover industry.

We know that populations like yours have been undeserved in the benefits arena, and we’re here to change that. We’ll help you keep more of your hard‑working employees—and your hard‑earned money—in the process. With 26 years in weekly payroll administration providing best‑in‑class benefit options, we deliver a retention strategy that works. Our plans were built with the goal of recruitment and retention of your best employees—with every aspect of our service designed to support this goal.